Hi, I’m
Ajit Singh
Manager Operations
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
years of professional experience
Work History
Remozing Solution Pvt LTD
Operations Manager
02.2022 - Current
Job overview
- Develop, implement, and review processes and procedures
- Identify quality control issues and offer ways to improve
- Formulate strategic objectives for different departments
- Recruit, train, and supervise staff
- Examine data and help forecast any long-term planning
- Helping the company monitor and achieve business goals
- Monitoring implementation and execution for projects
- Ensuring that the staff follows company rules and guidelines
- Preparing weekly or monthly reports and analyzing business metrics
- Working closely with members of their team to achieve targets or implement strategies
- Interact and correspond with prospective clients
- (International clients)
- Identify, develop, and maintain relations with potential clients
- Responsible for client engagement; building relationships with key client contacts
- Discuss and influence client needs, expectations and satisfaction in the area of service delivery
- Understanding client needs through conversations /meetings.
Apply Board India Pvt Ltd
Assistant Manager
07.2021 - 01.2022
Job overview
- Oversee your team’s day-to-day activities
- Ensure that all tasks are completed and goals are met
- Train and coach team members
- Provide instructions, direction, or guidance to complete daily tasks
- Perform daily tasks and projects as needed
- Perform regular one-on-one meetings with direct reports
- Address performance issues working directly with the Manager
- Communicate any process improvement ideas to their Manager
- Prepare progress and status report to the Manager
- Participate in recruitment activities
- On-board and train new employees
Tech Mahindra Ltd
ASSISTANT MANAGER
08.2018 - 07.2021
Job overview
- Managing a team of 80 FTE's and 5 Team Leaders
- Drive Performance in the team to meet targets
- Manage the daily team activities and ensure the daily operations run smoothly
- Drive Team adherence and manage monthly scheduling
- Handling Escalations
- Manage key business metrics like SLA's and CSAT
- Run reports & conduct a thorough analysis of SLA misses
- Drive Continuous Improvement in the team along with metrics improvement
- Generate dashboard and scorecards for the Team for review
- Weekly Reviews to the Management on key deliverables
- One on one with the team and scheduled Monthly Team meetings
- Feedback and Coaching
- Knowledge management for the team and quality control
- Apply performance management strategies - action plans, BQ planning
Concentrix Daksh Business Services Pvt Ltd
Team Leader
08.2016 - 02.2018
Job overview
- Managing a team of 25 FTE's
- Drive Performance in the team to meet targets
- Manage the daily team activities and ensure the daily operations run smoothly
- Drive Team adherence and manage monthly scheduling
- Handling Escalations
- Manage key business metrics like SLA's and CSAT
- Run reports & conduct a thorough analysis of SLA misses
- Drive Continuous Improvement in the team along with metrics improvement
- Generate dashboard and scorecards for the Team for review
- Performance management and appraisals for the entire Team
- Weekly Reviews to the Management on key deliverables
- One-One with the team and scheduled Monthly Team meetings
- Feedback and Coaching
- Knowledge management for the team and quality control
- Apply performance management strategies - action plans, BQ planning
- Additional responsibilities in client relation-
- Build relationships with key employees among customers
- Create plans to address clients' business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate.
Serendipity Info labs Pvt. Ltd
ASSISTANT MANAGER
10.2015 - 07.2016
Job overview
- Supported manager in performing management functions such as staffing, training and expanding business plans
- Investigated and resolved customer’s issues and complaints regarding operational matters – Handled all queries and client feedback in a professional manner
- Communicated with the support team and implemented the organization’s operational guidelines, standards and policies
- Monitored and managed operational activities
- Documented and prepared reports on management and information systems; presented same to manager
- Staffing Contributions:
- Assisted the manager in recruiting diligent professionals, committed to high principles of service and performance
- Designed and coordinated training programs for employees in order to enhance work efficiency – Conducted training sessions and workshops to improve the workforce and productivity
- Maintained cordial relations with other staff and assisted them in resolving their issues.
Quadrant BPO Pvt Ltd
Team Leader Sales
10.2013 - 10.2015
Job overview
- Assist Managers in Sales Strategy Development
- Keep Informed of New Products and Services
- Recruit, Train, and Coach the Sales Team
- Delegate Tasks and Set Deadlines
- Set Sales Targets and Motivate Sales Team
- Prepare Sales Reports
Education
Delhi University
B COM
DAV Public School
Intermediate (XII)
Skills
MS Word, Excel (Pivot tables, Validation & VLOOKUP etc) and PowerPoint
Staff Management
Strategic planning
Coaching and mentoring
Policies and procedures
Improvement initiatives
Operations management
Key Performance Indicators
Timeline
Operations Manager
Remozing Solution Pvt LTD
02.2022 - Current
Assistant Manager
Apply Board India Pvt Ltd
07.2021 - 01.2022
ASSISTANT MANAGER
Tech Mahindra Ltd
08.2018 - 07.2021
Team Leader
Concentrix Daksh Business Services Pvt Ltd
08.2016 - 02.2018
ASSISTANT MANAGER
Serendipity Info labs Pvt. Ltd
10.2015 - 07.2016
Team Leader Sales
Quadrant BPO Pvt Ltd
10.2013 - 10.2015
Delhi University
B COM
DAV Public School
Intermediate (XII)