Ajitav Rout
E-Relationship Manager (Deputy Manager -2)
BHUBANESWAR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
E-Relationship Manager (Deputy Manager - 2)
ICICI Bank
HYDERABAD
12.2022 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and [Type]-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Talent Acquisition Intern
Team 4 Progress Technology
BHUBANESWAR
05.2022 - 09.2022
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Human Resources Admine
Sarangadhar Agrotech Pvt. Ltd
BHUBANESWAR
07.2019 - 11.2022
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
MBA - Human Resources Management & Finance
KIIT School of Management (KSOM)
Bhubaneswar, Odisha 06.2020 - 05.2022
BBA - Accounting And Finance
KIIT School of Management (KSOM)
Bhubaneswar, Odisha 03.2016 - 04.2019
Associate of Science - Science
KIIT Science College
Bhubaneswar, Odisha 06.2013 - 03.2015
High School Diploma -
SVM Gatirout Patna, Cuttack
Cuttack, Odisha 08.2009 - 03.2013
Skills
Talent management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E-Relationship Manager (Deputy Manager - 2)
ICICI Bank
12.2022 - Current
Talent Acquisition Intern
Team 4 Progress Technology
05.2022 - 09.2022
MBA - Human Resources Management & Finance
KIIT School of Management (KSOM)
06.2020 - 05.2022
Human Resources Admine
Sarangadhar Agrotech Pvt. Ltd
07.2019 - 11.2022
BBA - Accounting And Finance
KIIT School of Management (KSOM)
03.2016 - 04.2019
Associate of Science - Science
KIIT Science College
06.2013 - 03.2015
High School Diploma -
SVM Gatirout Patna, Cuttack
08.2009 - 03.2013
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