Ritika Ranjan
Bangalore
Overview
2
2
years of professional experience
Work History
Deputy Manager Band 2 – Relationship Manager, Digital Banking & Corporate Clients
ICICI Bank
Bangalore
03.2023 - Current
- Developed and implemented new procedures to enhance organizational efficiency.
- Monitored daily operations to ensure adherence to policies and regulations.
- Conducted performance appraisals and provided feedback for subordinate staff.
- Built and sustained strong client relationships, ensuring satisfaction and loyalty.
- Identified customers’ needs, developed solutions, and provided expert advice.
- Responded promptly to client inquiries, resolved issues, and followed up to ensure service excellence.
- Analyzed customer feedback to improve products and services.
- Regularly assessed customer requirements to deliver tailored solutions.
- Maintained accurate client records in the company’s CRM system.
- Resolved escalated customer issues within established timelines.
- Improved client loyalty through quality service and proactive management.
- Cultivated long-term, lucrative client relationships through dynamic interpersonal skills.
- Advised customers on financing and related matters, providing educational support and courteous responses.
- Delivered high-quality customer service at the branch front desk, resolving account queries and supporting daily operations.
- Trained junior analysts on credit verification procedures and risk mitigation.
Education
Post Graduate Diploma - Banking and Financial Support Services
IMA
Bangalore03.2024
MBA - Finance
Jain University
Bangalore07.2024
Bachelor of Arts - English Literature and Language
Ranchi Women’s College
Ranchi, JH01.2021
Skills
- Digital Banking & Fintech Integration, Core Banking Solutions (Finacle, Flexcube)
- Business Analysis, Regulatory Compliance (RBI, KYC/AML, PCI DSS)
- Operations Management, Data Analytics & Reporting (Excel, Power BI)
- Client: Client Relationship & Stakeholder Management, Customer Service, Customer Relations, Customer Rapport
Accomplishments
-NISM- Mutual Funds Certified
-IRDAI Insurance Regulatory and Development Authority of India Certified
-Step Certified
Timeline
Deputy Manager Band 2 – Relationship Manager, Digital Banking & Corporate Clients
ICICI Bank
03.2023 - Current
Bachelor of Arts - English Literature and Language
Ranchi Women’s College
Post Graduate Diploma - Banking and Financial Support Services
IMA
MBA - Finance
Jain University
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