Rajat Kumar Singh
Summary
Dynamic banking professional with extensive experience at ICICI Bank Ltd, excelling in client relationship management and compliance. Proven track record in achieving sales targets and expanding retail asset portfolios. Proficient in core banking systems and adept at cross-functional coordination, ensuring seamless loan processing and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Deputy Manager (Band-2) RETAIL ASSETS
ICICI Bank ltd
Delhi
04.2025 - Current
- Managed a diverse portfolio of retail asset products, Including Home Loans, Auto Loans, Personal Loans, Education loans, Gold/Jewel Loans & Credit cards.
- Handling end-to-end loan processing, from customer sourcing & application login to approval and disbursement.
- Build and expand the asset portfolio through effective relationship management.
- Ensured seamless coordination with Internal stakeholders to facilitate timely loan sanctions & disbursements.
- Managed complete I-CRM operations, including lead management, customer onboarding, tracking & case processing.
- Maintained compliance with bank policies, credit guidelines, and regulatory requirements through the lending process.
- Achieved business targets through portfolio growth, customer acquisition, and cross-selling of asset products.
Deputy Manager (Band-1) EDUCATION LOAN
ICICI Bank ltd
Delhi
06.2023 - 03.2025
- Managed end-to-end processing of education loan applications with accuracy and efficiency.
- Achieved sales targets in education loan department, contributing to overall revenue growth.
- Maintained strong client relationships, which led to high levels of satisfaction and repeat business.
- Ensured 100% compliance with KYC, AML, and regulatory guidelines.
- Coordinated with internal departments and external partners to resolve issues promptly.
- Prepared regular reports and maintained detailed records, facilitating audits and identifying opportunities for process improvements.
Education
POST GRADUATION DIPLOMA - Banking and Finance
Manipal University
Bangalore01-2023
Bachelor of Arts -
University of Allahabad
Prayagraj, IN-UP01-2020
Higher Secondary school -
Kendriya Vidyalaya New Cantt, Prayagraj
Prayagraj,UP2017
Skills
- Core Banking Systems (eg, Finacle)
- KYC compliance
- Banking & Financial Operations
- Client management
- Retail Sales Strategy
- Technical Skills
- MS Office (Excel, Word, PowerPoint)
- CRM tools
- Document verification
- Cross-functional coordination
- Time Management & Multitasking
- Effective communication
- Interpersonal Communication
Certification
NISM-Series-V-A: Mutual fund distributors certification
Languages
- Hindi — Native
- English — Fluent
Timeline
Deputy Manager (Band-2) RETAIL ASSETS
ICICI Bank ltd
04.2025 - Current
Deputy Manager (Band-1) EDUCATION LOAN
ICICI Bank ltd
06.2023 - 03.2025
POST GRADUATION DIPLOMA - Banking and Finance
Manipal University
Bachelor of Arts -
University of Allahabad
Higher Secondary school -
Kendriya Vidyalaya New Cantt, Prayagraj