Proactive operations specialist with expertise in enhancing revenue streams and fostering customer loyalty. Proven track record in maximizing organizational efficiency to improve profitability. Strong leadership and mediation skills contribute to high-performing teams focused on exceptional customer service.
Hi, I’m
ARUNIMA GOSWAMI
BFSI Servant
Guwahati
Summary
Overview
12
years of professional experience
1
Certification
3
Languages
Work History
ICICI BANK LTD
Deputy Manager Band 2
10.2025 - Current
Job overview
- Managed daily operations to ensure service excellence for banking clients.
- Coordinated with teams to implement customer-centric banking solutions effectively.
- Oversaw compliance with regulatory requirements in all banking processes.
AXIS BANK LTD
Deputy Manager, Branch Relationship Officer
11.2018 - 09.2025
Job overview
- Handling front desk operations and cash counter along with day to day business activities.
- Previously posted in the same role at Uzanbazar Branch, Guwahati.
- At present Posted at SRCB ROAD Branch, Fancy Bazar as a Teller in Deputy Manager grade.
- Handled the Teller counter at Axis Bank Ltd. from the date of joining that is from 15 November 2018 at Kahilipara Branch as Branch Relationship Officer formerly known as (Customer Service Officer).
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided necessary technical assistance and advice to subordinates when needed.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- An NISM certified and MDRT qualifier 2025.
- Built positive and productive customer connections to drive consistent sales.
YES BANK LTD
Officer (Client Relationship Partner)
01.2017 - 11.2018
Job overview
- Managing Front line sales & Business Development, Increase business revenue.
- Generating sales through Retail Liability products like: CASA, FDs LI / GI etc.
- Acquisition of Quality CASA (Current Account & Saving Account) & Activated NTB CASA Accounts.
- Acquisition of CASA Values-CASA AMB acquired in accounts sourced during the month.
Directorate of Information and Public Relations, Janasanyog
Intern (PR)
08.2015 - 08.2015
Job overview
- Writing Press Releases, attending Government programs, writing Intimation and translation.
Doordarshan Kendra
Intern
06.2014 - 06.2014
Job overview
- Did interview shows, learnt online multi-camera production techniques, talk show, photo feature making, linear & non-linear editing techniques.
Education
Tezpur UniversityTezpur, Assam
M.A. from Mass Communication and Journalism
01.2015
University Overview
GPA: 7.55 (CGPA) 75.5 percent
B.Borooah CollegeGuwahati, Assam
B.A. from Geography (H)
01.2013
University Overview
GPA: 64 percent
Army Public SchoolGuwahati, Assam
Higher Secondary
01.2010
University Overview
GPA: 74.4 percent
Skills
Microsoft Word software
References
References
- Runjun, Borah, Senior Manager, Branch Head, Axis Bank Ltd, Kalapahar Branch
- Mounita, Das, Manager, Former Operations Head, +917002308987, Axis Bank Ltd, Uzanbazar Branch
Interests
Photography, Videography, Art, Editing, Singing, Dancing, Listening to music, Badminton, Other sports activities
ACHIEVEMENTS AND CO CURRICULAR ACTIVITIES
ACHIEVEMENTS AND CO CURRICULAR ACTIVITIES
Did a Documentary film on the TIR Game that is played in Shillong, Meghalaya. Did a small music video named 'HAHI'. Attended Workshop on Film Making organized by 'Nokia Films for Change'. Attended Workshop on Participatory Communication with support from UNICEF. Attended Workshop on Advertising and Communication. 17th Annual Meet 2013-14, Tezpur University- Badminton Doubles- Runners up. Assam Science Technology and Environment Council Sponsored Competition- Essay Writing-First Prize. Akhil Bharatiya Rashtrabhasha Vikas Samiti: Essay Writing Competition-First Prize at School.PAPER PUBLICATION
PAPER PUBLICATION
Engendering Media Participation: The case of Women Journalists in Assam, 08/01/14, 12/31/14, B+ Grade, GLOBAL MEDIA JOURNAL, http://www.caluniv.ac.in/globalmdia-journal/articles.htmlPERSONAL INFORMATION
PERSONAL INFORMATION
- Number of Children: mother of a girl child
- Date of Birth: 01/02/91
- Marital Status: Married
Certification
NISM FUND VA
Timeline
Deputy Manager Band 2
ICICI BANK LTD
10.2025 - Current
NISM FUND VA
08-2024
Deputy Manager, Branch Relationship Officer
AXIS BANK LTD
11.2018 - 09.2025
Officer (Client Relationship Partner)
YES BANK LTD
01.2017 - 11.2018
Intern (PR)
Directorate of Information and Public Relations, Janasanyog
08.2015 - 08.2015
Intern
Doordarshan Kendra
06.2014 - 06.2014
Tezpur University
M.A. from Mass Communication and Journalism
B.Borooah College
B.A. from Geography (H)
Army Public School
Higher Secondary