ARUNIMA GOSWAMI
Guwahati
Summary
Proactive Deputy Manager knowledgeable about all facets of operations for businesses. Focused on building revenue streams, promote customer loyalty and maximize organizational efficiency to boost bottom-line profitability.
Hardworking and ambitious exceptional leadership and mediation traits. Dedicated to ensuring all associates provide the highest level of customer service.
Overview
11
11
years of professional experience
Work History
Deputy Manager Band 2
ICICI BANK LTD
Kamrup Metropolitan
10.2025 - Current
- Managed daily operations to ensure service excellence for banking clients.
- Coordinated with teams to implement customer-centric banking solutions effectively.
- Oversaw compliance with regulatory requirements in all banking processes.
Deputy Manager, Branch Relationship Officer
AXIS BANK LTD
Guwahati
11.2018 - Current
- Handling front desk operations and cash counter along with day to day business activities.
- Previously posted in the same role at Uzanbazar Branch, Guwahati.
- At present Posted at SRCB ROAD Branch, Fancy Bazar as a Teller in Deputy Manager grade.
- Handled the Teller counter at Axis Bank Ltd. from the date of joining that is from 15 November 2018 at Kahilipara Branch as Branch Relationship Officer formerly known as (Customer Service Officer).
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided necessary technical assistance and advice to subordinates when needed.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- An NISM certified and MDRT qualifer 2025.
- Built positive and productive customer connections to drive consistent sales.
OFFICER (Client Relationship partner)
YES BANK LTD
Guwahati
01.2017 - 11.2018
- Managing Front line sales & Business Development, Increase business revenue.
- Generating sales through Retail Liability products like: CASA, FDs LI / GI etc.
- Acquisition of Quality CASA (Current Account & Saving Account) & Activated NTB CASA Accounts.
- Acquisition of CASA Values-CASA AMB acquired in accounts sourced during the month.
Intern (PR)
Directorate of Information and Public Relations, Janasanyog
08.2015 - 08.2015
- Writing Press Releases, attending Government programs, writing Intimation and translation.
Intern
Doordarshan Kendra
Dibrugarh
06.2014 - 06.2014
- Did interview shows, learnt online multi-camera production techniques, talk show, photo feature making, linear & non-linear editing techniques.
Education
M.A. - Mass Communication and Journalism
TEZPUR UNIVERSITY
Tezpur, Assam01.2015
B.A. - Geography (H)
B.BOROOAH COLLEGE
Guwahati, Assam01.2013
Higher Secondary -
ARMY PUBLIC SCHOOL
Guwahati, Assam01.2010
Skills
- Microsoft Word
- Excel
- Finacle
- PowerPoint
- Good communication skills
- Honesty
- Committed to work
- Co-operative
- Collaborative work experience
- Hard working
- Photography
- Videography
- Documentary Production
- Short Film-making
- Video Editing
- Audio Editing
Paper Publication
Engendering Media Participation: The case of Women Journalists in Assam, 08/01/14, 12/31/14, B+ Grade, GLOBAL MEDIA JOURNAL, http://www.caluniv.ac.in/globalmdia-journal/articles.html
Achievements And Co Curricular Activities
- Did a Documentary film on the TIR Game that is played in Shillong, Meghalaya.
- Did a small music video named 'HAHI'.
- Attended Workshop on Film Making organized by 'Nokia Films for Change'.
- Attended Workshop on Participatory Communication with support from UNICEF.
- Attended Workshop on Advertising and Communication.
- 17th Annual Meet 2013-14, Tezpur University- Badminton Doubles- Runners up.
- Assam Science Technology and Environment Council Sponsored Competition- Essay Writing-First Prize.
- Akhil Bharatiya Rashtrabhasha Vikas Samiti: Essay Writing Competition-First Prize at School.
Languages
- English (read, speak and write)
- Hindi (read, speak and write)
- Assamese (read, write and speak)
References
- RUNJUN BORAH, Senior Manager, Branch Head, Axis Bank Ltd, Kalapahar Branch
- MOUNITA DAS, Manager, Former Operations Head, Axis Bank Ltd, Uzanbazar Branch, +917002308987
Hobbies and Interests
- Photography
- Videography
- Art
- Editing
- Singing
- Dancing
- Listening to music
- Badminton
- Other sports activities
Internship
- Doordarshan Kendra, Dibrugarh, Assam, Intern, 06/01/14, 06/30/14, Did interview shows, Learnt online multi-camera production techniques
- Directorate of Information and Public Relations, Janasanyog, Assam, Intern (PR), 08/06/15, 08/30/15, Writing Press Releases, Attending Government programs
Personal Information
- Number of Children: mother of a girl child
- Date of Birth: 01/02/91
- Marital Status: Married
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Assamese
Beginner
A1
Timeline
Deputy Manager Band 2
ICICI BANK LTD
10.2025 - Current
Deputy Manager, Branch Relationship Officer
AXIS BANK LTD
11.2018 - Current
OFFICER (Client Relationship partner)
YES BANK LTD
01.2017 - 11.2018
Intern (PR)
Directorate of Information and Public Relations, Janasanyog
08.2015 - 08.2015
Intern
Doordarshan Kendra
06.2014 - 06.2014
M.A. - Mass Communication and Journalism
TEZPUR UNIVERSITY
B.A. - Geography (H)
B.BOROOAH COLLEGE
Higher Secondary -
ARMY PUBLIC SCHOOL