Reading newspaper
AJIT Sharma
Retail
293, Khichriur, Delhi -91,Delhi
Overview
7
7
years of professional experience
2
2
Languages
Work History
Retail Operations Manager
Inditex Trent Retail (ZARA)
Chandigarh,Delhi
11.2022 - 04.2024
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Contributed to leadership team for implementing company policies and procedure.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potentials
- Directed training and performance monitoring for Number staff members.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
Operations Supervisor
Inditex Trent Retail (ZARA)
New Delhi.
07.2021 - 11.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Tracked company equipment, tools and technology to manage inventory.
Head Cashier
Inditex Trent Retail (ZARA)
07.2017 - 06.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Processed both cash and card purchases and returns.
- Managed staffing levels to provide optimal support for cash register operations.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Education
Bacher Of Commerce. - Accounting And Business Management
Kalinga University
School Of Open Learning, Pune.05.2024
Retail Management Certificate - Retail Management Training.
IIJT RETAIL
Preet Vihar,Dey12.2009
Skills
Additional Information
*2023 ,store team won the TEA MACHINE Challenge in my leadership.
Interests
Playing cricket
Reading biography
Timeline
Retail Operations Manager
Inditex Trent Retail (ZARA)
11.2022 - 04.2024
Operations Supervisor
Inditex Trent Retail (ZARA)
07.2021 - 11.2022
Head Cashier
Inditex Trent Retail (ZARA)
07.2017 - 06.2021
Bacher Of Commerce. - Accounting And Business Management
Kalinga University
Retail Management Certificate - Retail Management Training.
IIJT RETAIL
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