Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ajith Babu Ramakrishnan

Ajith Babu Ramakrishnan

Chennai

Summary

Dynamic Functional Analyst with proven expertise at AMGEN in data migration and cloud server setup. Skilled in AWS and incident management, I excel in resolving critical issues while fostering strong client relationships. Adept at creating controlled documents and managing server remediation, I bring a results-driven approach to application support.

Overview

6
6
years of professional experience

Work History

Functional Analyst (Associate)

AMGEN
08.2024 - Current
  • Worked on data migration of copying data from Isilon to the cloud server.
  • Worked on SSL renew for on prem and cloud server.(PROD, DEV).
  • Setup an analytic cloud server by using service catalogue and created EBS volume and migrated the data by using rsync.
  • Created Controlled documents CDOCs for several applications.
  • Worked on End-of-life servers and set up new server and install application as per the requester request.
  • Worked on server remediation and convert self support server to centrally managed.

Second-level Production Support Engineer

UNITED PARCEL SERVICE (UPS)
08.2022 - 05.2024
  • Managed and supported four scanning applications via the OPT zoom bridge, coordinating issue resolution for end-users and hub sites and logging all actions in ServiceNow.
  • Responsible for application monitoring, analysis, and resolution of all priority incidents and issues.
  • Cultivated strong rapport with business clients, partnering with them to successfully resolve critical issues.

First-level Operation Support

ALCON
09.2019 - 10.2021
  • Handling access management and basic troubleshooting for over 15 applications.
  • Monitored Control - M and Informatica to check the flow of jobs running.

Education

B.E. (MECH) -

Infant Jesus College Of Engineering and Technology
Tuticorin, Tamil Nadu, India
01.2017

Skills

  • Application Support
  • Incident and Service Management
  • Vulnerability management
  • Linux
  • Data Migration
  • AWS (EC2, S3, EBS, Service Catalogue, IAM)
  • Service Now
  • Jira and Confluence
  • Python Selenium Basics
  • SQL
  • Azure Data engineering
  • Dynatrace and Grafana
  • Control-M and Informatica
  • Open shift and AirWatch
  • Training & Knowledge Transfer
  • Knowledge Based Article
  • Python
  • SQL basics

Timeline

Functional Analyst (Associate)

AMGEN
08.2024 - Current

Second-level Production Support Engineer

UNITED PARCEL SERVICE (UPS)
08.2022 - 05.2024

First-level Operation Support

ALCON
09.2019 - 10.2021

B.E. (MECH) -

Infant Jesus College Of Engineering and Technology
Ajith Babu Ramakrishnan