Ajith Babu Ramakrishnan
Chennai
Summary
Dynamic Functional Analyst with proven expertise at AMGEN in data migration and cloud server setup. Skilled in AWS and incident management, I excel in resolving critical issues while fostering strong client relationships. Adept at creating controlled documents and managing server remediation, I bring a results-driven approach to application support.
Overview
6
6
years of professional experience
Work History
Functional Analyst (Associate)
AMGEN
08.2024 - Current
- Worked on data migration of copying data from Isilon to the cloud server.
- Worked on SSL renew for on prem and cloud server.(PROD, DEV).
- Setup an analytic cloud server by using service catalogue and created EBS volume and migrated the data by using rsync.
- Created Controlled documents CDOCs for several applications.
- Worked on End-of-life servers and set up new server and install application as per the requester request.
- Worked on server remediation and convert self support server to centrally managed.
Second-level Production Support Engineer
UNITED PARCEL SERVICE (UPS)
08.2022 - 05.2024
- Managed and supported four scanning applications via the OPT zoom bridge, coordinating issue resolution for end-users and hub sites and logging all actions in ServiceNow.
- Responsible for application monitoring, analysis, and resolution of all priority incidents and issues.
- Cultivated strong rapport with business clients, partnering with them to successfully resolve critical issues.
First-level Operation Support
ALCON
09.2019 - 10.2021
- Handling access management and basic troubleshooting for over 15 applications.
- Monitored Control - M and Informatica to check the flow of jobs running.
Education
B.E. (MECH) -
Infant Jesus College Of Engineering and Technology
Tuticorin, Tamil Nadu, India01.2017
Skills
- Application Support
- Incident and Service Management
- Vulnerability management
- Linux
- Data Migration
- AWS (EC2, S3, EBS, Service Catalogue, IAM)
- Service Now
- Jira and Confluence
- Python Selenium Basics
- SQL
- Azure Data engineering
- Dynatrace and Grafana
- Control-M and Informatica
- Open shift and AirWatch
- Training & Knowledge Transfer
- Knowledge Based Article
- Python
- SQL basics
Timeline
Functional Analyst (Associate)
AMGEN
08.2024 - Current
Second-level Production Support Engineer
UNITED PARCEL SERVICE (UPS)
08.2022 - 05.2024
First-level Operation Support
ALCON
09.2019 - 10.2021
B.E. (MECH) -
Infant Jesus College Of Engineering and Technology