Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ajith Pushparaj

Ms Collaboration Engineer
BENGALURU

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

MS Collaboration Engineer

NTT Data
Bangalore
06.2022 - Current
  • • Troubleshooting day to day Cisco IPT issues with Level 2 perspective.
    • Upgrading CUCM/CUC/IMP/PLM versions SU patch.
    • Addressing Cisco issued vulnerabilities and resolving them.
    • Addressing BU heads (SDMs, Client’s manager) and attending weekly touch-base calls for clients being as lead.
    • Call blocking, Remote Destination Profile (RDP) and Basic Route Pattern Configurations.
    • Troubleshooting PRI gateway issues, jabber issues.
    • Power up / power down activities.
    • Knowledge on SIP.
    • Weekly backup for CUCM and CUC.
    • Mentoring entry level trainees with respect to technology, process and providing basic on job training.
    • Ensuring checkouts for all weekend activities, daily checkouts and pre caps for power down activities.
    • Worked with WFM, and RTMT tool to provide100% availability of all servers.
    • Hands on experience in Cisco call manager 7.x, 8.x,9.x, 10.x, 11.x, 12.x
    • Hands on experience in Cisco unity connection 8.x and 9.x, 10.x, 11.x, 12.x
    • Hands on experience on Jabber for audio and video.
    • Strong hands-on experience on MACD' Switch consist of configuring and troubleshooting following:
    Cisco IP phone – 68XX, 69XX, 78XX, 79XX, 88XX, 89XX, CIPC. Jabber –Windows, iPhone, Android Call routing
    – Translation Pattern, Hunt Pilot, Hunt Group, Cisco Unity – Voicemail profile, Call

Network Engineer (NOC)

NTT
Bangalore
11.2019 - 07.2024
  • Proactive monitoring of multiple events, analyses and escalate
    critical event to investigate, resolve and to implement changes to avert further risk without affecting business.
  • Reviewed, investigated and resolved escalated network issues as per defined SLA and OLA for vast enterprise network of more then 100+ clients in Managed Services Environment through Global Delivery Center located in Bangalore.
  • Working in 24*7 Network Operations Team comprising of 6
    different technological towers like Networking Integration,
    Security, DCS, IPT, Platforms and IPCC.
  • Follow up on network downtimes with field technicians across
    various international ISP vendors like AT&T, Verizon, Century
    Link, Windstream, Cox, Frontier.
  • Performed root cause analysis, collected data and submitted timely
    reports. Maintained optimal equipment operations, system performance and data availability by proactively maintaining uptime of network services.
  • Resolved issues and escalated problems with knowledgeable support and quality service to client and training new junior members in team.
  • Assessed change, incident, service request and events priority based
    upon impact to business and escalated issues as necessary using Platform tool Service Now which is aligned as per ITIL framework
  • Rapid health check-up of cisco and juniper devices of multiple client to reduce cause of risk and escalate further before issue becomes critical.

Network Engineer

CSS
Bangalore
02.2017 - 07.2019
  • Configure and define parameters for installing or testing of local area network (LAN),
  • Wide area network (WAN), Routers (Cisco 891F and 891W), firewall and other networking equipment.
  • Analyze network data to determine usage and server function (Manitou).
  • Working with on-site technicians, helping to configure and installing networking
  • Devices. (WAP, POE, Switch, Routers and Modem etc.)
  • Working with VOIP devices (Star box, Cisco SPA232d, Cisco SPA112d, Netgear (VOIP switch)
  • Configuring VOIP devices remotely with the help of onsite Technician
  • Adding extensions to the existing phone lines as per customer request, configuring the IP phones

Education

B.E - Electronic And Communication

SVS College Of Engineering
Coimbatore
06.2012 - 04.2016

Skills

MS Office

Network Troubleshooting

Customer Support

Remote work support

System monitoring

Remote Support

ITIL Framework

Service Level Agreements

Certification

NSE 1 Network Security Associate

Languages

English

Malayalam

Tamil

Timeline

MS Collaboration Engineer

NTT Data
06.2022 - Current

ITIL V4 Foundation

03-2021

NSE 2 Network Security Associate

05-2020

NSE 1 Network Security Associate

04-2020

Network Engineer (NOC)

NTT
11.2019 - 07.2024

Network Engineer

CSS
02.2017 - 07.2019

B.E - Electronic And Communication

SVS College Of Engineering
06.2012 - 04.2016

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Ajith PushparajMs Collaboration Engineer