English
Ajith Pushparaj
Ms Collaboration Engineer
BENGALURU
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
MS Collaboration Engineer
NTT Data
Bangalore
06.2022 - Current
- • Troubleshooting day to day Cisco IPT issues with Level 2 perspective.
• Upgrading CUCM/CUC/IMP/PLM versions SU patch.
• Addressing Cisco issued vulnerabilities and resolving them.
• Addressing BU heads (SDMs, Client’s manager) and attending weekly touch-base calls for clients being as lead.
• Call blocking, Remote Destination Profile (RDP) and Basic Route Pattern Configurations.
• Troubleshooting PRI gateway issues, jabber issues.
• Power up / power down activities.
• Knowledge on SIP.
• Weekly backup for CUCM and CUC.
• Mentoring entry level trainees with respect to technology, process and providing basic on job training.
• Ensuring checkouts for all weekend activities, daily checkouts and pre caps for power down activities.
• Worked with WFM, and RTMT tool to provide100% availability of all servers.
• Hands on experience in Cisco call manager 7.x, 8.x,9.x, 10.x, 11.x, 12.x
• Hands on experience in Cisco unity connection 8.x and 9.x, 10.x, 11.x, 12.x
• Hands on experience on Jabber for audio and video.
• Strong hands-on experience on MACD' Switch consist of configuring and troubleshooting following:
Cisco IP phone – 68XX, 69XX, 78XX, 79XX, 88XX, 89XX, CIPC. Jabber –Windows, iPhone, Android Call routing
– Translation Pattern, Hunt Pilot, Hunt Group, Cisco Unity – Voicemail profile, Call
Network Engineer (NOC)
NTT
Bangalore
11.2019 - 07.2024
- Proactive monitoring of multiple events, analyses and escalate
critical event to investigate, resolve and to implement changes to avert further risk without affecting business. - Reviewed, investigated and resolved escalated network issues as per defined SLA and OLA for vast enterprise network of more then 100+ clients in Managed Services Environment through Global Delivery Center located in Bangalore.
- Working in 24*7 Network Operations Team comprising of 6
different technological towers like Networking Integration,
Security, DCS, IPT, Platforms and IPCC. - Follow up on network downtimes with field technicians across
various international ISP vendors like AT&T, Verizon, Century
Link, Windstream, Cox, Frontier. - Performed root cause analysis, collected data and submitted timely
reports. Maintained optimal equipment operations, system performance and data availability by proactively maintaining uptime of network services. - Resolved issues and escalated problems with knowledgeable support and quality service to client and training new junior members in team.
- Assessed change, incident, service request and events priority based
upon impact to business and escalated issues as necessary using Platform tool Service Now which is aligned as per ITIL framework - Rapid health check-up of cisco and juniper devices of multiple client to reduce cause of risk and escalate further before issue becomes critical.
Network Engineer
CSS
Bangalore
02.2017 - 07.2019
- Configure and define parameters for installing or testing of local area network (LAN),
- Wide area network (WAN), Routers (Cisco 891F and 891W), firewall and other networking equipment.
- Analyze network data to determine usage and server function (Manitou).
- Working with on-site technicians, helping to configure and installing networking
- Devices. (WAP, POE, Switch, Routers and Modem etc.)
- Working with VOIP devices (Star box, Cisco SPA232d, Cisco SPA112d, Netgear (VOIP switch)
- Configuring VOIP devices remotely with the help of onsite Technician
- Adding extensions to the existing phone lines as per customer request, configuring the IP phones
Education
B.E - Electronic And Communication
SVS College Of Engineering
Coimbatore 06.2012 - 04.2016
Skills
MS Office
Certification
NSE 1 Network Security Associate
Languages
Malayalam
Tamil
Timeline
MS Collaboration Engineer
NTT Data
06.2022 - Current
ITIL V4 Foundation
03-2021
NSE 2 Network Security Associate
05-2020
NSE 1 Network Security Associate
04-2020
Network Engineer (NOC)
NTT
11.2019 - 07.2024
Network Engineer
CSS
02.2017 - 07.2019
B.E - Electronic And Communication
SVS College Of Engineering
06.2012 - 04.2016
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