Ajitha R S
Ernakulam
Summary
Dynamic Technical Support Engineer with proven expertise at Voxbay Solutions, excelling in VoIP troubleshooting and issue resolution. Adept at enhancing system reliability and customer satisfaction through effective problem-solving. Proficient in both Windows and Linux environments, I consistently deliver top-tier support for cloud telephony solutions, ensuring seamless operations and optimal performance.
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
Voxbay Solutions
Ernakulam
01.2022 - Current
- Supporting business call management solutions with UCaaS-based technologies
- Managing voice communication services through third-party hosts and cloud telephony platforms
- Conducting system monitoring and maintenance for optimal performance
Technical Support Engineer
Abasoft Business Services
Ernakulam
01.2018 - 01.2022
- Provided technical support for cloud telephony solutions, ensuring seamless operations
- Troubleshot VoIP and network-related issues, enhancing system reliability
- Delivered excellent customer support, resolving issues efficiently
Education
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
PSN Institute of Technology and Science
Tirunelveli, Tamil Nadu01.2016
Skills
- Windows
- Linux
- Asterisk
- VoIP troubleshooting
- Customer Support
- IVR voice recording
- Issue resolution
- Linux server troubleshooting
- Ticket queue software
- Cloud telephony
- CRM tools
Awards
- Best Performer of the Year - 2019
- Best Employee of the Month - 2023
Hobbies and Interests
- Technology Enthusiast
- Problem-Solving
- Continuous Learning
Languages
- Malayalam
- English
- Tamil
- Hindi
Timeline
Technical Support Engineer
Voxbay Solutions
01.2022 - Current
Technical Support Engineer
Abasoft Business Services
01.2018 - 01.2022
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
PSN Institute of Technology and Science
Similar Profiles
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
Jarrod HullJarrod Hull
Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)