Ajith Babu S

• Served as an SME for the insolvency process, providing expert guidance to team members, and ensuring adherence to best practices.
• Managed debtor accounts, credit card collections, recoveries, and insolvency cases within the financial health and support team.
• Compile and maintain databases of applicants' credit histories, financial statements, and personal details for accurate account management.
• Handle client mail cases, generate statements, and fulfill client requests, ensuring timely responses within the SLA.
• Provide end-to-end solutions for client issues, improving customer satisfaction, and maintaining high-quality standards.
• Collaborate with the onshore team to streamline processes and improve customer support.
• Lead training and mentoring efforts for new joiners on insolvency processes, conducting internal quality checks, and ensuring compliance with organizational standards.
• Spearhead process automation by providing developers with detailed walkthroughs of the workflows I manage.
• Analyze daily volumes and allocate tasks to reduce SLA breaches and improve team performance.

In this process we receive cases from onshore team and then we check all the check point and make payments to our customer who was scammed by other Beneficiary Bank customer.

• We key refund to our customer who was scammed by other Beneficiary Banks and Chase the Beneficiary bank for possible recovered funds and provide additional information to validate the scam.
• Send 15 & 35 Days Scan update to customer if the case were still under the investigate team queue and chase beneficiary for final outcome.
• Everyday pull the intellimatch credit report and key the funds into customer account as per the case outcome.
• Everyday pull Unity report and move the failed cases into print and post folder.
• Once we response from beneficiary bank ( CRN & NON CRM ) we close the case as per the outcome.
• Handle OSS Indemnity response from international beneficiary bank.
• Prepare Indemnity to Beneficiary banks ( CRN & NON CRM & Internation Banks )

• Handled Visa and MasterCard disputes and initiated chargebacks for various reason codes under Non-PSD.
• Cross-trained and provided backup support for another process (PSD).
• Have been the fun activity SPOC for the team.
• Have handled training & QC for other personnel.
• Collaborated with other team members to standardize dispute responses and share best practices.
• Kept current on most recent changes and/or upgrades.
• Monitored and resolved incoming cases and emails with service- level-standards (SLA) with appropriate outcomes.

• As a member of CCDRR team, I perform periodic check with customer ID & V based on their risk rating.
• Based on the account types we verify the customer status and transactions to maintain CDD – Customer Due Diligence.
• Perform repetation checks in KYC and AML procedures to determine compliance
• Validating accounts based on KYC risk rating.
• I perform Quality Check for the critical process to attain better efficiency.
• I act proactively to organize the team work and ensuring the work done in timely manner.