Technical Support
Ajithkumar Ravi
Technical Support Engineer
Bangalore
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute technical support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
7
years of professional experience
25
25
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Technical I - IT Operations
Convergys India Services Private Limited
01.2022 - Current
- Managed multiple concurrent support cases with precision and focus, resulting in high rate of case closure within target timelines.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Optimized system performance with regular audits, updates, and patch installations.
- Expedited resolution times for support tickets by prioritizing tasks based on urgency and impact on business operations.
- Reduced downtime for users through proactive monitoring and maintenance of t Active Directory environment.
- Reduced company vulnerability to cyber attacks by conducting regular firewall audits and updates.
- Troubleshot and resolved complex network issues, ensuring minimal downtime for business operations.
- Evaluated emerging networking technologies to identify potential improvements for current infrastructure.
- Streamlined software deployment processes to ensure timely delivery and installation across organization.
- Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
- Enhanced SCCM efficiency by implementing automated processes and streamlining server maintenance tasks.
- Conducted regular audits of software licenses to ensure compliance with legal requirements.
- Provided expert guidance in selecting appropriate technologies to meet business goals while adhering to budget limitations
- Developed IT policies and procedures, promoting a secure and compliant computing environment
- Reduced troubleshooting time with comprehensive documentation of systems and procedures
- Managed IT projects from inception to completion, ensuring timely delivery within budget constraints
Senior System Administrator
Knowledge Splice Services Private Limited
12.2018 - 12.2021
- Safeguarded company data by establishing rigorous security protocols and conducting regular audits.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Standardized server configurations for streamlined management across multiple locations.
- Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
- Streamlined IT processes for increased efficiency through automation of routine tasks.
- Provided technical support to internal teams, addressing firewall-related concerns promptly and effectively.
- Implemented multi-factor authentication to bolster security measures for sensitive accounts within the organization.
- Established robust backup procedures for critical data within the Office 365 environment, mitigating risks associated with potential data loss.
- Maintained compliance with relevant industry regulations by enforcing strict access controls and monitoring user activities.
- Delivered outstanding end-user support by quickly resolving escalated Windows Server-related issues.
- Collaborated effectively with cross-functional teams for seamless integration of new applications into existing infrastructure.
RF Engineer
Alpha Associates
04.2018 - 12.2018
- Collaborated with cross-functional teams to develop innovative RF designs, meeting project deadlines and specifications.
- Increased customer satisfaction by promptly addressing technical concerns related to radio frequency systems.
- Demonstrated exceptional problem-solving skills in resolving complex technical issues encountered during the course of work.
- Performed site surveys to gather critical data for the design and optimization of wireless networks.
- Conducted regular audits on installed systems to verify compliance with established standards and guidelines.
- Contributed meaningfully to budgeting decisions by providing accurate estimates of required resources for upcoming projects.
- Delivered comprehensive training programs on RF engineering principles to new hires and colleagues alike.
Education
BE - Electronics And Communication Engineering
Mahendra Engineering College
Namakkal 07.2015 - 05.2024
Diploma - Electronics And Communication Engineering
Thiagarajar Polytechnic College
Salem 06.2012 - 05.2024
SSLC -
Sri Ramalinga Vallalar HighSchool
Salem 06.2008 - 06.2012
Skills
Endpoint Security Management
Certification
Google Cybersecurity
Interests
Network Engineer
System Engineer
Office 365 Admin
SCCM Administrator
Timeline
Technical I - IT Operations
Convergys India Services Private Limited
01.2022 - Current
Senior System Administrator
Knowledge Splice Services Private Limited
12.2018 - 12.2021
RF Engineer
Alpha Associates
04.2018 - 12.2018
BE - Electronics And Communication Engineering
Mahendra Engineering College
07.2015 - 05.2024
Diploma - Electronics And Communication Engineering
Thiagarajar Polytechnic College
06.2012 - 05.2024
SSLC -
Sri Ramalinga Vallalar HighSchool
06.2008 - 06.2012
Google Cybersecurity
NSE 1 Network Security Associate
NSE 2 Network Security Associate
NSE 3 Network Security Associate
Introduction to Azure Virtual Machine
Computer Hardware and software
Similar Profiles
Bibek TamrakarBibek Tamrakar
Report Analyst | Helpdesk at Convergys India Services Private LimitedReport Analyst | Helpdesk at Convergys India Services Private Limited
YOGESH BHANDARIYOGESH BHANDARI
Sr. Technical Support Engineer – Network/Systems Engineer at CONCENTRIX INDIA SERVICES PVT. LTD. ( Formerly CONVERGYS )Sr. Technical Support Engineer – Network/Systems Engineer at CONCENTRIX INDIA SERVICES PVT. LTD. ( Formerly CONVERGYS )
ROHIT CHOPRAROHIT CHOPRA
Technical Support Advisor at Concentrix Daksh Services india Private LimitedTechnical Support Advisor at Concentrix Daksh Services india Private Limited