Bharti Kumari

Responsible for end-to-end management and troubleshooting of Windows, Mac, iOS, and Android devices, including OS, application, configuration, and compliance management.
Perform complex resolution activities to diagnose issues related to application deployment and configuration, ensuring quality assurance with a focus on end-user experience.
Collaborate with various teams to deliver solutions based on business requirements and requests.

• Support Enterprise Administrators with issues related to Microsoft Azure and Microsoft MDM (Intune).
• Handle tickets related to Microsoft Exchange and Microsoft MDM Intune on DFM.
• Resolve escalations for commercial users.
• Upload and configure OEM Store applications for Microsoft, Apple, and Google platforms.
• Deploy Line-of-Business (LOB) or in-house applications to endpoints.
• Deploy LOB, Store, Win32, and built-in applications to user and device groups via Azure Active Directory (AAD).
• Manage Azure AD/Intune Conditional Access policies — create, maintain, update, deploy, and delete policies for Windows, Android, iOS, and macOS devices.

• 1 year experience with Microsoft Intune (MAM/MDM) managing device enrollments including Autopilot (AADJ, Hybrid), Apple ADE, and Group Policy.
• Deployed Win32, LOB, and Store for Business applications to endpoints and Azure AD user/device groups.
• Administered mobile device configuration, compliance policies, and MDM auto-enrollment for Windows 10 with co-management enabled.
• Provided technical support for Microsoft Azure, Intune, and Microsoft Exchange-related issues.
• Uploaded and configured OEM store applications across Microsoft, Apple, and Google platforms.
• Ensured SLA compliance, escalated issues as needed, and maintained high customer satisfaction.

• Monitoring servers and providing L1/L2 support.
• Interacting with clients on call/email to troubleshoot software/hardware issues.
• Incident, change, problem management as per ITIL Standards.
• Initiating P1 bridge at business loss prone issues and interacting with the clients and team leads to provide hand to hand updates of alerts and application functionality.
• Generating daily/weekly Server reports.
• Releasing blocked email attachments from Iron port console.
• Generating incident reports with filters and fetching the list of commissioned/decommissioned servers.
• Basic experience of application functionality in Citrix environment.
• Error acquaintance and L1 troubleshooting on the client applications.
• Worked as a part of Global access management team by managing Blackberry console, Mobile Iron and Vodafone portal.
• Familiarity with MS outlook.
• Taking the remote access of client`s system to check with the application errors, providing L1/L2 troubleshooting for fix.

• Managing one or more customer service or service desk functions.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Escalates complex or unresolved incidents. Records and tracks issues from outset to conclusion.
• Responds to common requests for service by providing information to enable fulfilment.
• Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Advise users on appropriate course of action.
• Monitor issues from start to resolution.
• Escalate, if needed, unresolved problems to a higher level of support.