Hi, I’m
Ajith Kumar Sukumaran
Delivery Excellence | Analytics | Quality | Agile | Transformation | AI ML Gen AI
Chennai
Summary
Business Transformation leader with 23+ Years of experience - AI, Agentic AI, Gen AI, AI Solutions, LLM, Process Excellence, Agile, Automation and Quality. - Majorly BFSI. Drive Transformation Transition Roadmap; achieve Targets across line of businesses through Governance, Agile & Lean Six Sigma initiatives. Successfully deliver Quality, Process Improvement and continuous improvement projects across businesses through expertise in Design Thinking, Agile, Kanban and Lean Six Sigma Methodologies. Perform End-to-End assessment for Troubled Critical RED accounts and define roadmap, drive governance and actions to ensure Steady State. Drive Management Governance and drive business targets across Units /Geo, mitigate business challenges and deploying custom solutions. Successful record of accomplishment in leading niche teams and managing large scale Innovations, Operational excellence, Tech & org transformation. Up skilled / Reskilled Delivery Excellence champions through trainings in Excel, Agile, RPA, Data Science - ML and AI skills. Spearheaded Agile Transformation Journey, maturity assessment and enable value delivery across enterprise. Foster Creativity, Innovation projects and run Ideathons across the Enterprise. Demonstrated expertise in driving Business aligned metrics management, Balanced Score card, Dashboards, Scorecard, delivery& governance.
Overview
24
years of professional experience
1
Certification
Work History
Tata Consultancy Service (TCS)
Assistant General Manager - CBO Delivery Excellence / Transformation
03.2020 - Current
Job overview
- Drive Innovation, IT and Process Solutions for Contact Centre / BPO / ITES / IT Infrastructure / Application Monitoring / Application Development, Cloud and AI/ML Deployment.
- Foster Creativity, Skill development across Gen AI, Discriminative AI and Responsible AI, Data Science, Machine Learning, Deep Learning. Upskill in Python, ML Models, Fine tune LLMs & Prompt Engineering, Advanced stable diffusion.
- Deploy Transformation Roadmap, Realize business targets & Consulting for Business solutions -TCS IP / IT Solutions / RPA.
- Drive Agile Adoption and Agile transformation for LoB across Large Accounts, Markets and Geo.
- Managing business transformation of Systems and Services Integration across organization.
- Deliver 2x, 3x Service improvements through methodical successful proven strategies.
- Setting up Governance, Framework, metrics and measurement across Accounts and CBO business units to deliver Innovative solutions for a futuristic organization model.
- Managing Process Improvements, Best practices across accounts under BFSI (Banking, Finance and Insurance) Domain.
- Delivering Transactional Quality improvements for critical and strategic accounts.
- Deploying Agile, automation (VBA Macros / RPA / AI / ML) across enterprise for strategic clients.
- Service Level Management and Contracts - Review, Support and Analyze SLA and manage Risks and Compliance during migration between T&M, Fixed Billing, Transactional Billing, Resource Billing, and Milestone billing projects.
- Review COIN Partner products, offerings, and consulting assignments to potential accounts.
IBM India Pvt. Ltd
Global Quality and Analytics Manager - CIC India
05.2010 - 03.2020
Job overview
- Led Agile Transformation for India delivery centers - North America & Canada Region.
- Drive Business Efficiency targets through Automation, Best Practices Sharing, Driving process improvements.
- Drive AI / ML / IT solutions through consulting exercise with potential client and new business with existing clients and drive top line growth for the business unit.
- Review Business problems, deploy AI models like Chat bot, and deploy machine-learning methodologies to improve service delivery and drive efficiency programs.
- Develop SLM Team and Quality Team towards Advance reporting solutions, RPA consulting, Data Scientist - Python, R, Machine Learning and AI.
- Managing and driving Six Sigma Projects & drive business process ensuring quality & Compliance.
- Establishing healthy relations with internal & external stakeholders to provide support for various issues; keeping a close track of developments and updating top management about the same.
- Drive ITIL Service Management and ITIL Infrastructure Excellence projects. Driving Best Practices - Won CVR/ SDQE s.
- Successfully transitioned Service Level Management Reporting services across clients in EMEA / US.
- Established SLAs, OLAs, UC for the Service Level Management Team; directed Process Knowledge Transfer for new team members to attain organizational excellence.
- Successfully transitioned SLM from Denmark - Onsite 4 weeks and UK - Onsite 2 weeks; Managed other transitions of SLM from US, UK as Passive Transition Remotely.
- Steered ITIL Service Management processes like Incident, Problem, Change and others to ensure adherence and develop process expertise and drive superior client experience.
- Managed the automation of several critical reports and processes resulting in significant Time savings and excellence through Excel VBA and other Automation solutions.
Hewlett Packard India Pvt. Ltd
Technical and Information Management Lead
03.2004 - 05.2010
Job overview
- Contributed as POC for all IT solutions, business reporting functions and new project initiatives for entire Chennai and Bengaluru Centers encompassing 40 business units.
- Led the development and management of in-house software applications; presented business reports to ADMs, OPS Managers and customers as per business requirements.
- Effectuated new IT Solutions, Workflow, Tactical Automation tools for Cost saving initiatives.
- Spearheaded the development of a website titled 'HP Life Cycle - The people tool' for online management of all quadrants of Business Operations with ASP & MS SQL for the India centers with over 10K users covering all process from hire to Retire.
- Developed a website using ASP / MS SQL for customers to provide online feedback on business transactions.
- Executed production monitoring and performance management tool 'AMD' using VB and MS Access for teams working for various regions (AMS, EMEA, ASIA PACIFIC) with a base of 500 users.
- Designed and Developed an e-mail management software 'ARC' as a workflow solution for LOB with capabilities to report on Business Data, Volume & Performance using Visual Basic and MS SQL.
- Rendered support across a range of Green Belt and Kaizen projects.
- Delivered training to over 500 employees in Basic, Intermediate and Advanced Excel.
- Design, standardize and automate management reporting across business units.
- Administered the development of i-Check and online tool as a knowledge base for processors and production leads.
Nittany Decision Services Pvt. Ltd.
AR Analyst / MIS Analyst
12.2002 - 03.2004
Job overview
- MIS and Data Reporting for teams.
- Account Receivables, AR Calling, Claims Management and Cash posting.
- Manage and report Daily Inflow, Completed and Automation Volumes to Senior Management.
- Prepare and Deliver - Daily, Weekly and Monthly Reports.
Education
Sri RKM Vivekananda College
B.Sc. from Computer Science
01.2002
University Overview
Symbiosis - SCDL
PGP from Strategic Management
04.2024
University Overview
Pursuing
Skills
- Data Analytics and Visualization
- Business Transformation
- IT Service Management
- Governance and Reporting
- Delivery Excellence
- Stakeholder Management
- IT Solutions Delivery
- Business Strategy & Execution
- Agile Transformation
- Innovation- Generative AI -LLM
- Team Management & Leadership
Certification
- Business Analytics using R - Indian Statistical Institute
- ITIL 4 | Foundation | Managing Professional - MPT
- ITIL V3 Expert - Foundation | CSI | OSA | SOA | MALC
- Prince 2 Foundation and Practitioner - EXiN
- Agile Practitioner - Scrum, Kanban, Scaled, etc.
- IBM - Data Science Certified / AI Consulting Certified
- Design Thinking Expert E2 - TCS Certified
- Cloud Foundation - AWS / Google / Azure
- AWS Certified Developer and Solutions Architect
- Business Excellence MBB - Benchmark Six Sigma
- ECIL: Excellence in Continuous Improvement leadership
- Business Analytics Foundation
- Creativity and Innovation Practitioner
- Strategic RPA Practitioner
- Business Value Analyst / Business Modelling Expert
- Lean Guide | Lean Practitioner
- Black Belt Certified - Benchmark Six Sigma
- Green Belt Champion Certified - Hewlett Packard
Accomplishments
Accomplishments
- TCS - $25 Million savings across 250+ GB and BB Projects
- IBM - Led Creative and Innovative Delivery Excellence Champs - 75+
- HP - Application Development, Data Tracking, Analytics and Reporting
- NDS - Call Center Voice Accent and AR Calling Professional
- Interviewed 1000+ Candidates across Functions and Skills
Languages
English
Hindi
Tamil
Malayalam
Profile Summary
Profile Summary
23, AI, Agentic AI, Gen AI, AI Solutions, LLM, Process Excellence, Agile, Automation, Quality, BFSI, Drive Transformation Transition Roadmap; achieve Targets across line of businesses through Governance, Agile & Lean Six Sigma initiatives., Successfully deliver Quality, Process Improvement and continuous improvement projects across businesses through expertise in Design Thinking, Agile, Kanban and Lean Six Sigma Methodologies., Perform End-to-End assessment for Troubled Critical RED accounts and define roadmap, drive governance and actions to ensure Steady State., Drive Management Governance and drive business targets across Units /Geo, mitigate business challenges and deploying custom solutions., Successful record of accomplishment in leading niche teams and managing large scale Innovations, Operational excellence, Tech & org transformation., Up skilled / Reskilled Delivery Excellence champions through trainings in Excel, Agile, RPA, Data Science - ML and AI skills., Spearheaded Agile Transformation Journey, maturity assessment and enable value delivery across enterprise., Foster Creativity, Innovation projects and run Ideathons across the Enterprise., Demonstrated expertise in driving Business aligned metrics management, Balanced Score card, Dashboards, Scorecard, delivery & governance.Unique Selling Proposition
Unique Selling Proposition
Professionally and Technically skilled to Govern, drive, track and deliver across Application Development, Infrastructure Management, BPO Outsourcing and Call Center Operations in the most creative, Innovative and Cost efficient Agile Optimized Methods. Quick Learner and highly skilled to empower teams to deliver value at lightning speed.Interests And Passions
Interests And Passions
- Excellent problem solver, interested in taking up challenging assignments.
- Expertise in Website Development - Created my own website www.ajithkumarsukumaran.in
- Expertise in Excel Reporting, Data Visualization and Analysis - www.exceltechie.com
- Developed and hosted Apps - Android: City dials - Demo App & Website
- Fostering Creativity, Learning and Business solutions are my interest areas and forte
- Deep and Wide knowledge across Talent Development, Skill Development.
- Deep Rooted people management skills, great networking and interpersonal skills.
Domain Experience
Domain Experience
P&C, Life & Annuities, Claims, Policy Servicing, Underwriting Support, Underwriting Execution, Commercial Insurance, Indexing, Renewals, Endorsement, Workers Compensation, Loss Run, AML: Transaction Monitoring, CIP, NN, EFM: Fraud Detection, Disputes, Chargeback, Consumer Banking Operations, Retail Banking, Mortgages, Dealer Loans, Auto Loans, Medical Records, HIPAA, Cash Posting, Account Receivables, AR Calling, Tivoli, Nargios, Unix, Linux, Windows, DB2, Oracle, SQL, IBM Storage, Service Now, Remedy, IBM Maximo, Service Management - Incident, Problem, Change, Configuration, Service Support - CSI, Service Level Management, IBM Cloud, AWS, Azure, Google Cloud, Kibana, ML Ops, IBM CDI, IBM Intelligent Automation- Self Healing, Sales and Distribution, FICO, ABAP, Tx Shuttle, Automation Anywhere, UI Path, Intelligent Automation, TCS TIDES, CMMI 5, ISO 9000, ISO 20000, ISO 26000, ISO 27001Personal Information
Personal Information
Marital Status: MarriedTimeline
Assistant General Manager - CBO Delivery Excellence / Transformation
Tata Consultancy Service (TCS)
03.2020 - Current
Global Quality and Analytics Manager - CIC India
IBM India Pvt. Ltd
05.2010 - 03.2020
Technical and Information Management Lead
Hewlett Packard India Pvt. Ltd
03.2004 - 05.2010
AR Analyst / MIS Analyst
Nittany Decision Services Pvt. Ltd.
12.2002 - 03.2004
Sri RKM Vivekananda College
B.Sc. from Computer Science
Symbiosis - SCDL
PGP from Strategic Management