AJOY DAVID JAMES
Trivandrum
Summary
Experience
Process professional with keen eye for detail and commitment to continuous improvement. Skilled in identifying process inefficiencies and implementing solutions that drive productivity. Highly collaborative team player known for reliability and adaptability. Expertise in process documentation and data analysis.
Overview
3
3
years of professional experience
Work History
Process Associate
Guide house
Trivandrum
03.2024 - Current
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Maintained HIPPA compliance and data privacy related to the healthcare system and gained through knowledge on the RCM (Revenue Cycle Management) process
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Managed denials / rejections and timely followup on appeals, which ensured appropriate completion of each task within the timely filing limit and closed accounts with no delays or backlogs
- Experienced in softwares such as Metrix, IDX ,HQ(Health quest) and Cerner and knowledged in CPT, ICD-10 codes
- Experience in Credit Balance ,which is one of the top priority project of the organization and other priority projects and was able to adapt and learn the process in a swift time and timely completion.
- Grasp process knowledge and technical skills as quickly as possible, leading to higher quality in work, keen observation and review of the task in hand and also provide assistance.
Tele Sales Executive
Akzit Solutions
11.2022 - 01.2024
- Lead generating calls for client all around the world and following up on marketing campaigns.
- Conducted operations works regarding shipping of containers, land transportations and provided timely updates.
- Achieve sales target and closed sales regarding shipment and clearance.
- Carried on the duties as ATL for 2 months regarding the absence of the mentioned position and successfully lead a team of 4 members.
- Provide accurate and timely reporting on a monthly basis for Sales Manager to evaluate performance against key performance indicators.
Education
MBA - Human Resource Management
Madras University
Bachelor's - Business Administration
IAMS: Kerala University
Diploma - Airport Ground Staff Training
Bharat Sevak Samaj
Skills
- Active Team player
- Adaptability
- Active listening
- Interpersonal skills
- Amiability
- Data Driven Process Decision
Projects
Kudumbashree Case Study, Successfully managed to conduct a study on Kudumbashree market and help identify the needs in developing its supermarket by providing ideas and suggestions.
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Process Associate
Guide house
03.2024 - Current
Tele Sales Executive
Akzit Solutions
11.2022 - 01.2024
MBA - Human Resource Management
Madras University
Bachelor's - Business Administration
IAMS: Kerala University
Diploma - Airport Ground Staff Training
Bharat Sevak Samaj