Mohammed Wasim akram
Hyderabad
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Process Associate
Genpact Private Limited Company
01.2022 - 06.2024
- Generated a repeat revenue of 4500$ + and new revenue of 600$ consistently by handling at 400+ customers/ month.
- Successfully resolved complex customer issues resulting in a 35% decrease in escalated complaints by improving customer experience.
- Handled high volumes of work requests professionally while maintaining excellent organization.
- Consistently exceeding 25% monthly targets on customer satisfaction scores by providing customer service.
- Skilled in interpreting data from sales intelligence tools to craft strategic sales approaches, resulting in a higher rate of cold calls and emails through targeted personalized email marketing and messaging.
Program coordinator
Innovinc Inticon Private Limited
11.2020 - 07.2021
- Coordinate interactions/relationships between clients, administrators and all other program stakeholders.
- Support planning and coordination of a program and its activities.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
Education
Master of Business administration -
Sai Sudhir PG College
Hyderabad 10-2022
Bachelor of Business Administration -
Sai Sudhir Degree College
Hyderabad 11-2020
Intermediate -
Narayana Junior College
Hyderabad 06-2017
SSC -
Brilliant Grammar High School
Hyderabad 05-2015
Skills
- Problem solving
- Quality assurance
- Process flows
- Workflow management
- Skill Management
- Adaptability
- Team player
- Client relationship management
- Key performance indicators
- Active listening
- Critical thinking
- Negotiation
LANGUAGES
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Hobbies and Interests
Traveling, Sports
Timeline
Process Associate
Genpact Private Limited Company
01.2022 - 06.2024
Program coordinator
Innovinc Inticon Private Limited
11.2020 - 07.2021
Master of Business administration -
Sai Sudhir PG College
Bachelor of Business Administration -
Sai Sudhir Degree College
Intermediate -
Narayana Junior College
SSC -
Brilliant Grammar High School
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