Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
Generic

Mohammed Wasim akram

Hyderabad

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

4
4
years of professional experience

Work History

Process Associate

Genpact Private Limited Company
01.2022 - 06.2024
  • Generated a repeat revenue of 4500$ + and new revenue of 600$ consistently by handling at 400+ customers/ month.
  • Successfully resolved complex customer issues resulting in a 35% decrease in escalated complaints by improving customer experience.
  • Handled high volumes of work requests professionally while maintaining excellent organization.
  • Consistently exceeding 25% monthly targets on customer satisfaction scores by providing customer service.
  • Skilled in interpreting data from sales intelligence tools to craft strategic sales approaches, resulting in a higher rate of cold calls and emails through targeted personalized email marketing and messaging.

Program coordinator

Innovinc Inticon Private Limited
11.2020 - 07.2021
  • Coordinate interactions/relationships between clients, administrators and all other program stakeholders.
  • Support planning and coordination of a program and its activities.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Strengthened internal communication with creation of shared online workspace, enhancing project coordination.

Education

Master of Business administration -

Sai Sudhir PG College
Hyderabad
10-2022

Bachelor of Business Administration -

Sai Sudhir Degree College
Hyderabad
11-2020

Intermediate -

Narayana Junior College
Hyderabad
06-2017

SSC -

Brilliant Grammar High School
Hyderabad
05-2015

Skills

  • Problem solving
  • Quality assurance
  • Process flows
  • Workflow management
  • Skill Management
  • Adaptability
  • Team player
  • Client relationship management
  • Key performance indicators
  • Active listening
  • Critical thinking
  • Negotiation

LANGUAGES

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)

Hobbies and Interests

Traveling, Sports

Timeline

Process Associate

Genpact Private Limited Company
01.2022 - 06.2024

Program coordinator

Innovinc Inticon Private Limited
11.2020 - 07.2021

Master of Business administration -

Sai Sudhir PG College

Bachelor of Business Administration -

Sai Sudhir Degree College

Intermediate -

Narayana Junior College

SSC -

Brilliant Grammar High School

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Mohammed Wasim akram