Akancha Priya
French Process Expert
Gurugram
Summary
Competent and result-oriented Masters in French Literature and Translation professional with a work experience of 3 years in Risk analysis, fraud investigation, payments automation, content moderation. Certified organizational trainer with an expertise in French-Quebec communication seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding to regulatory procedure.
Overview
4
4
Certifications
3
3
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Sunlife Financials - Process Expert
Sun Life Financial
2023.09 - Current
- Streamlined processes for increased productivity through the use of automation tools.
- Developed process documentation to maintain standardization and knowledge sharing among team members.
- Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.
- Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
LeFreHindi ( Under the the Indian Embassy)
LeFreHindi
2021.08 - 2022.05
• Created multimedia content to enhance digital engagement, to collaborate with international schools and colleges for academic programs and exchange opportunities.
• Authored French-language blogs, articles, and content for publication on the Le Frehindi website under the Indian Embassy.
Skills
Compelling customer service focus
Teamwork
Debt collection
Cash flow analysis
Financial reporting
Effective communication
Financial analysis
Risk assessment
Accomplishments
- Sun Life Achievement: Awarded for Owner's Mindset, recognition for leading the automation of CPP payment calculations, improving efficiency and accuracy.
- Sitel - Recognized as the Best Performer for consistently achieving KPIs and maintaining 100% quality for two consecutive quarters.
Certification
Trade Credit Analysis- Udemy
Education
Master of Arts - French Literature And Translation
Jawaharlal Nehru University
New Delhi 2021.01 - 2022.07
Bachelor of Arts - French Hons
Jawaharlal Nehru University
New Delhi 2017.08 - 2020.12
Timeline
Sunlife Financials - Process Expert
Sun Life Financial
2023.09 - Current
LeFreHindi ( Under the the Indian Embassy)
LeFreHindi
2021.08 - 2022.05
Master of Arts - French Literature And Translation
Jawaharlal Nehru University
2021.01 - 2022.07
Bachelor of Arts - French Hons
Jawaharlal Nehru University
2017.08 - 2020.12