Akanksha
Summary
Organized and Strategic relationship Manager, focused at deepening client relationships by providing superior service and support with a positive attitude. Fresh MBA Graduate armed with a solid foundation in strategic management and market analysis, I bring a versatile skill set encompassing analytical thinking and effective communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Priority Relationship Manager
Kotak Mahindra Bank
Kolkata
07.2023 - Current
- Established and nurtured strong relationships with clients, gaining in-depth insights into their goals, preferences, and expectations.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Leveraged client feedback to tailor banking solutions, demonstrating a client-centric approach.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Identifying opportunities to introduce and sell additional financial products and services.
- Collaborating with other departments within the financial institution to meet client needs.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Tracked performance metrics regularly to ensure individual targets were achieved consistently throughout the year.
Sales Intern
Emkay Investment Managers LTD
Pune
04.2022 - 06.2022
- Played a key role in fostering sales growth by employing a combination of external and internal sales channels, as well as engaging directly with clients.
- Conducted thorough market research to identify emerging trends, customer behaviors, and competitive landscapes.
- Analyzed market data to provide strategic recommendations for product and service improvements, demonstrating a keen understanding of market dynamics.
Education
MBA -
Xavier Institute of Management
03.2023
B.com Honors (Banking) -
Symbiosis College of Arts and Commerce
04.2020
Skills
Customer Relationships
Market Analysis
Data analysis
Issue Resolution
Customer Satisfaction
Product Knowledge
Issue Resolution
New Business Development
Communication Skills
Team Player
Certification
- Product Management and Marketing workshop, ProductHood
- Business Development: Grow With Strategic Relationships
- Complete Introduction to Business Data Analysis
Timeline
Priority Relationship Manager
Kotak Mahindra Bank
07.2023 - Current
Sales Intern
Emkay Investment Managers LTD
04.2022 - 06.2022
MBA -
Xavier Institute of Management
B.com Honors (Banking) -
Symbiosis College of Arts and Commerce
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