Akanksha
Delhi
Summary
Driven Retail Deputy Bank Manager with enhancing customer satisfaction and driving branch performance.Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Deputy Manager
IDFC FIRST BANK
01.2025 - Current
- Involves a mix of sales, relationship management, and operations, focusing on acquiring new to bank customers, deepening existing relationships,ensuring service quality, cross selling retail assets and supporting branch management with tasks like sales.
- Deputy managers enhance business relationships with clients and partners to maximize value and maintain good reputations.
Senior Executive
Iprocess Services India Pvt Ltd
Delhi
05.2022 - 12.2024
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Deal with the existing customer of ICICI Bank Ltd who are having valuable current accounts with bank for providing payment solutions like commercial cards.
- Doing unique meeting with customers and providing them the best solutions as they were looking.
- Handling ICICI branches with the large number of valuable customer base.
- Providing commercial cards to the companies or firms.
Education
MBA - Marketing
Amity University Online
Noida, India 04.2026 - 05.2026
BBA - Management And Marketing
Lucknow University
Lucknow 08.2018 - 02.2022
12th - Commerce
Janki Devi Sarvodaya Kanya Vidyalaya
New Delhi 04-2018
Skills
- Communication
- Sales and Cross Selling
- Compliance and Regulations
- Team work
- Active listening
- Customer service management
- Adaptability
- Marketing
- Sales growth
- Customer relationship management
- Time Management
Achivement and recognition
- Recieved top annual performance of rating 5 in this financial year.
- I got a grade promotion from Assistant Manager to Deputy Manager with in 9 months after joining in IDFC First Bank.
- Got qualified in Credit Cards drive everytime and recieved booster and perks.
Timeline
MBA - Marketing
Amity University Online
04.2026 - 05.2026
Deputy Manager
IDFC FIRST BANK
01.2025 - Current
Senior Executive
Iprocess Services India Pvt Ltd
05.2022 - 12.2024
BBA - Management And Marketing
Lucknow University
08.2018 - 02.2022
12th - Commerce
Janki Devi Sarvodaya Kanya Vidyalaya