Gulshan Kumar
Muzaffarpur
Summary
Dynamic Deputy Manager at Axis Bank Ltd with a proven track record in enhancing customer satisfaction and driving business growth. Skilled in loan assessment and effective communication, I excel in fostering client relationships and leading teams to achieve strategic goals. Recognized for my problem-solving abilities and commitment to excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Deputy Manager
Axis Bank Ltd
Sheohar
08.2023 - Current
- Reviewed existing portfolios regularly to ensure they remain aligned with clients' needs.
- Led team meetings to discuss strategies and improve customer service.
- Prepared monthly progress reports detailing achievements against set targets.
- Provided guidance and support to team members to help them achieve goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed loan applications and assessed borrower eligibility for various financing options.
- Collaborated with clients to gather necessary documentation and complete loan processes.
- Advised customers on mortgage products and lending requirements to ensure informed decisions.
- Communicated with underwriters to resolve any issues during the loan approval process.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Relationship Executive
Quess Crop Limited Deputed at Axis Bank Limited
Sheohar
09.2021 - 08.2023
- Cultivated strong client relationships through regular communication and personalized service.
- Facilitated onboarding of new clients by guiding them through product offerings.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Managed customer accounts by providing timely responses to inquiries and resolving issues promptly.
- Grew business with existing clients through upselling and recommending new services.
Sr. Relationship Officer
Fusion Microfinance Limited
Jamâlpur
09.2018 - 08.2021
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted thorough assessments of client needs and tailored financial solutions accordingly.
- Resolved client inquiries promptly, ensuring high-quality support and communication standards.
- Facilitated regular meetings with clients to review accounts and address any concerns effectively.
- Identified key customers and established relationships with them through regular contact.
Education
B.Sc - Physics
Nitishwar Singh College
Muzaffarpur12.2016
12th - Science
Nitishwar Singh College
Muzaffarpur04.2013
10th -
Shree Baldev High School
Keotsa Barauri, Muzaffarpur03.2011
Skills
- Self-motivation
- Microsoft Excel
- Fast Learner
- Customer Service
- Communication
- Ability to Work in a Team
- Microsoft Office
- Decision Making
- Creativity
- Problem Solving
- Time Management
- Teamwork
- Leadership Skills
- Communication Skills
- Leadership
- Effective Time Management
- Computer Skills
- Loan assessment
- Business strategy
Hobbies and Interests
cricket
Accomplishments
- MDRT qualified four times
- DJFM qualified one times
Languages
Hindi
Intermediate (B1)
B1
English
Elementary (A2)
A2
Timeline
Deputy Manager
Axis Bank Ltd
08.2023 - Current
Relationship Executive
Quess Crop Limited Deputed at Axis Bank Limited
09.2021 - 08.2023
Sr. Relationship Officer
Fusion Microfinance Limited
09.2018 - 08.2021
B.Sc - Physics
Nitishwar Singh College
12th - Science
Nitishwar Singh College
10th -
Shree Baldev High School
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