Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic
Akanksha Bhondwe

Akanksha Bhondwe

Nagpur

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying business needs to develop and deliver creative solutions. Highly dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Team Leader

Zocdoc
Pune
07.2022 - Current
  • Providing overall direction to the team and set them up for success
  • Conducting regular coaching and performance evaluations to share feedback on performance, encouraging professional development.
  • Succession planning and expectation setting with the team
  • Managing escalations for and from the team and close loops with correct actionable
  • Involved in conflict management within cross functions
  • Allocating work (projects/tasks/processes) to the team depending on their expertise
  • Leading new as well as existing implementations end to end
  • Collaborating with other departments to ensure alignment of goals across teams.
  • Responsible for project planning as well as resource utilization
  • Responsible for process/project SLA's and reporting of it in a daily report
  • Continuously striving to optimize processes and workflows with the changing need of the business
  • Responsible for the conversion rates of the clients processed by the team
  • Owned creation of company wide escalation metrics for better and aligned decision making
  • Oversaw quality assurance to identify inconsistencies and malfunctions.
  • Worked on creating an efficient Quality assurance structure along with bucketization on the basis of team member's tenure.
  • Organizing client meetings to provide project updates.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Conducting team activities to drive engagement within the team

Senior Associate

Zocdoc
Pune
02.2021 - 07.2022
  • Executing data mining techniques on large data sets
  • Carrying out data analysis using the excel techniques
  • Conducted thorough research of the providers from United States using internal tools before on-boarding onto the platform
  • Collaborate with the stakeholders to effectively communicate analysis findings
  • Created training plans office wide and contributed in training team members for Quality Assurance
  • Managing allocation, monitoring and controlling daily execution of the processes along with ensuring SLA
  • Rolling out and managing large implementation projects in a highly dynamic environment
  • Collaborating with the internal and global teams for developing detailed work plans, schedules, project estimates, resource plans
    and project tracking/reporting to effectively manage each project.
  • Identify, analyze, communicate and solve problems related to projects, processes and staffing and ensure timely
    escalations/mitigations
  • Analyzing and performing QA audits of the business processes to ensure quality
  • Lead a team of 7 in managing and delivering outcomes for the Project “Tooling and Automation”

Associate

Zocdoc
Pune
02.2020 - 02.2021
  • QA the information researched and added to the provider profiles by researchers
  • Share pattern of errors in any team member with the respective team leader
  • Provide buddy support to newly trained researchers
  • Own email responses to the internal teams
  • Own execution of tasks allocated by project managers

Researcher

Zocdoc
Pune
08.2018 - 02.2020
  • Research information on healthcare professionals, institutions and legal framework to build and update one of the largest databases in the healthcare industry worldwide.
  • Conduct transition pilot and set up the Lead Generation team in India with the support of senior leaders
  • Conduct Book Online Button audit for provider website

Junior Editor

Springer Nature
Pune
10.2017 - 08.2018
  • Manuscript approvals to ensure all papers being published meet certain ethical and internal company standards
  • Reviewed and edited manuscripts for grammar, spelling, syntax, and accuracy of facts
  • Helping new joiners with their queries and reporting the progress to respective managers

Education

Master of Science - Forensic Science

Jain University
Bangalore
06-2017

Bachelor of Science - Biotechnology

Sinhgad College of Science
Pune
05-2015

Skills

  • Leadership
  • Coaching
  • People Management
  • Problem-Solving
  • Analytical Thinking
  • Documentation and Reporting
  • Quality Improvement
  • SLA Management
  • Jira
  • Confluence
  • Salesforce
  • Tableau
  • Excel

Accomplishments

  • Received " Captain of the ship" award for exceptional leadership
  • Received "Ace of Initiative" for out of the box ideas
  • Received "Pinnacle award" for consistently exceeding KPIs
  • Recognized as "Star Performer" consistently for 8 weeks

Affiliations

  • Won multiple singing competitions
  • Awarded as "Voice of Vidarbha" in a musical contest

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Gujarati
Intermediate (B1)
B1

References

References available upon request.

Timeline

Team Leader

Zocdoc
07.2022 - Current

Senior Associate

Zocdoc
02.2021 - 07.2022

Associate

Zocdoc
02.2020 - 02.2021

Researcher

Zocdoc
08.2018 - 02.2020

Junior Editor

Springer Nature
10.2017 - 08.2018

Master of Science - Forensic Science

Jain University

Bachelor of Science - Biotechnology

Sinhgad College of Science

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Akanksha Bhondwe