AKANKSHA GOYAL
Business Analyst
Mumbai
Summary
Achievement-driven Business Analyst with over 4.5+ years of diverse experience in insurance, fintech, e-commerce logistics, SaaS, and infrastructure PMO environments. Currently contributing to Softedge Info-tech as a Business Analyst at Oneinsure, specializing in requirement gathering, BRD/FRD documentation, and facilitating cross-functional delivery coordination for multiple concurrent projects. Proven ability to translate complex business requirements into structured functional documentation, enhancing process efficiency and reducing delivery timelines. Recognized as a strong stakeholder communicator with extensive hands-on experience in Agile methodologies.
Overview
4
4
years of professional experience
Work History
Business Analyst
Softedge Info-tech (Deployed at Oneinsure)
04.2025 - Current
- Lead requirement gathering sessions with business stakeholders across multiple parallel insurance projects.
- Prepare detailed BRD (Business Requirement Documents) and FRD (Functional Requirement Documents), ensuring clarity for development and QA teams.
- Manage 3–5 concurrent projects, ensuring documentation accuracy and on-time delivery alignment.
- Conduct solution walk-through and requirement clarification sessions, reducing rework cycles through improved documentation clarity.
- Collaborate with product, development, and QA teams to ensure functional alignment and successful UAT execution.
- Maintain requirement traceability and ensure deliverables align with defined business objectives.
- Support release planning and sprint execution in the Agile framework using Jira and Confluence.
Consulting Intern
Grant Thornton
01.2025 - 03.2025
- Supported senior consultants in preparing reports that clearly communicated analysis results and actionable recommendations.
- Assisted in preparing feasibility studies, Detailed Project Reports (DPRs), and bid documentation for infrastructure development projects.
- Supported the end-to-end project lifecycle, including RFP preparation, vendor evaluation, and performance monitoring.
- Developed dashboards and trackers to support PMO activities across government initiatives.
- Engaged in stakeholder workshops, capacity-building sessions, and client presentations.
Customer Support Analyst
Clickpost
06.2024 - 09.2024
- Worked closely with product managers to communicate customer feedback, influencing future product enhancements and updates.
- Assisted sales team by creating and maintaining supporting data files.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Served as an escalation point for urgent or complicated cases, applying expertise to address critical issues effectively.
- Managed high-volume support ticket queues, prioritizing cases based on urgency and impact.
- Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
Project Manager
Ramailo Tech
08.2023 - 03.2024
- Led end-to-end delivery of multiple web development projects for international clients, ensuring on-time and high-quality delivery.
- Managed product backlog, sprint planning, and task prioritization using Jira and Trello in an Agile/Scrum environment.
- Translated business requirements into wireframes and user flows using Figma, improving clarity for cross-functional teams.
- Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives) to enhance team productivity and collaboration.
- Authored detailed Business Requirement Documents (BRDs), reducing development time by 10%.
- Drove stakeholder management through regular presentations, status updates, and feedback implementation.
- Improved process efficiency by streamlining documentation and knowledge sharing using Notion and Confluence.
Deputy Manager
ICICI Bank
09.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed over 50 customer calls per day and in result increased sales by 10%
Operations Analyst
Whitehat Junior
06.2020 - 06.2022
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
Education
No Degree - Data Science & Business Analytics
Great Learning
Distance Learning 04.2001 -
MBA - Retail Management
Chetana's Institute of Management & Research
Mumbai 04.2001 -
Bachelor of Commerce - Financial Accounting
Dempo College of Commerce
Goa01-2017
Skills
Business Analysis: Requirement Gathering, BRD, FRD, Functional Specifications, Gap Analysis, Requirement Traceability Matrix (RTM), UAT Support
Timeline
Business Analyst
Softedge Info-tech (Deployed at Oneinsure)
04.2025 - Current
Consulting Intern
Grant Thornton
01.2025 - 03.2025
Customer Support Analyst
Clickpost
06.2024 - 09.2024
Project Manager
Ramailo Tech
08.2023 - 03.2024
Deputy Manager
ICICI Bank
09.2022 - 01.2023
Operations Analyst
Whitehat Junior
06.2020 - 06.2022
No Degree - Data Science & Business Analytics
Great Learning
04.2001 -
MBA - Retail Management
Chetana's Institute of Management & Research
04.2001 -
Bachelor of Commerce - Financial Accounting
Dempo College of Commerce