Akanksha Jagtap
Navi Mumbai
Summary
Experienced in payroll and human resources with proficiency in managing employee records, ensuring compliance with labor laws, and administrating company benefits. Skilled in fostering positive employee relations through clear communication and conflict resolution strategies. Known for streamlining HR processes to enhance efficiency and accuracy while maintaining confidentiality and integrity. Played a significant role in implementing new payroll systems resulting in streamlined operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resources Associate
Hotel Sea Princess, Juhu
Mumbai
07.2025 - Current
- Coordinated recruitment efforts for various positions by collaborating with department heads to identify staffing needs.
- Maintained employee records and ensured compliance with all HR-related documentation and reporting requirements.
- Conducted exit interviews to gather feedback and identify areas for improvement within the organization.
- Processed salary and payroll for employees.
- Analyzed feedback from rejected candidates to improve future recruitment processes.
- Coordinated background checks on finalist candidates prior to extending offers.
- Reviewed resumes and assessed candidate qualifications for open roles.
- Maintained accurate records of all recruitment activities in the applicant tracking system.
- Conducted in-depth interviews with prospective job applicants.
- Monitored compliance with organizational policies and procedures.
- Generated a one-day liquor license for the banquet event.
- Conducted new employee onboarding activities such as preparing orientation materials, administering benefits paperwork, and coordinating department introductions.
- Facilitated communication between management and staff to address concerns and improve employee relations.
- Managed the onboarding process for new hires by providing relevant information about the organization's policies and procedures.
- Assisted in the recruitment process from initial contact to onboarding new hires.
- Reviewed and updated employee files, ensuring accuracy of information.
Career Gap
.
06.2024 - 06.2025
- An unexpected incident occurred involving vehicle.
Front Office Associate
THE PARK HOTEL
Navi Mumbai
03.2024 - 05.2024
- Managed check-ins and check-outs in a timely manner.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Handled customer complaints professionally and courteously.
- Verified identification documents of each guest before check-in.
- Answered phone calls promptly while maintaining a professional attitude.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture, and other entertainment.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Educated guests regarding important property information and directions to different hotel areas.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
Job trainee
The Park Hotel
Navi mumbai
09.2023 - 02.2024
- Updated guest profiles in the database system according to changes made during their stay.
- Assisted guests with any inquiries or requests in a timely manner.
- Assisted with room reservations, guest inquiries and requests.
- Assisted other departments when necessary.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Greeted guests upon arrival and managed check-in and check-out procedures.
- Developed strong working relationships with other departments within the organization.
- Handled complaints from customers in an efficient and timely manner.
Industrial Trainee
The Leela Mumbai
Mumbai
12.2022 - 08.2023
- Worked in all departments of hotel.
- Maintained a professional attitude when dealing with guests, staff and management.
- Ensured all safety regulations were followed within the hotel premises.
- Attended to guest preferences and resolved issues by actively listening to understand individual needs and working with various department staff to provide effective solutions.
- Coordinated with other departments to ensure efficient functioning of the hotel operations.
- Enhanced guest services through the integration of new technology and systems.
- Issued room keys and escort instructions to bellhops.
Education
B.sc - hospitality and tourism studies
DY PATIL UNIVERSITY
Navi Mumbai01-2024
Higher Secondary Examination -
HSC Board Maharashtra
Maharashtra01.2020
High School Examination -
SSC Board Maharashtra
Maharashtra01.2018
Skills
- Recruitment coordination
- Employee onboarding
- Compliance monitoring
- Payroll administration
- Applicant tracking
- Conflict resolution
- Problem solving
- Team collaboration
- Recruitment and selection
- Background checks
- Recruitment strategies
- Vendor relations
- HR services
- Recruitment
Languages
- Hindi
- Marathi
- English
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Special Interest
Dancing and learning new things
Personal Information
- Father's Name: Mr. Vijaykumar Jagtap
- Mother's Name: Mrs. Sarika Jagtap
- Date of Birth: 05/15/02
- Gender: female
- Nationality: Indian
Certification
Human Resources Management Course
Timeline
Human Resources Associate
Hotel Sea Princess, Juhu
07.2025 - Current
Career Gap
.
06.2024 - 06.2025
Front Office Associate
THE PARK HOTEL
03.2024 - 05.2024
Job trainee
The Park Hotel
09.2023 - 02.2024
Industrial Trainee
The Leela Mumbai
12.2022 - 08.2023
B.sc - hospitality and tourism studies
DY PATIL UNIVERSITY
Higher Secondary Examination -
HSC Board Maharashtra
High School Examination -
SSC Board Maharashtra