Akanksha Kumari
Noida
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work History
Operations Specialist
Solv -Standard Chattered Research Pvt Ltd
Noida, UP
07.2022 - Current
- Managed all logistics from placing orders to shipments as well as delivery
- Regular day to day Follow ups with the sellers to solve their Queries
- Help in growing RTS and Pickup percentage from 72% to 95%.
- Conducting daily replenishment to improvise an environment of conflicting and changing priorities to meet a supply chain operations performance contract and business goals and objectives
- Handling a team of supply analysts, aligning their day to day work with 98% of solution.
- Manage continuous improvement through development of document control and procedures
- Streamlined operations to consistently deliver on targets.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Tracked and analyzed reports to determine needed improvements.
Sales Associate
Nukleus Co-Working & Managed Office
Noida, UP
11.2021 - 06.2022
- Act as the first point of contact for sales request calls and requisitions through data and voice support
- Ensuring each request is recorded properly and promptly
- Follow up of each Sales Request issued to ensure its closure
- Providing a detailed summary status of calls on a daily/ weekly and monthly basis
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Introducing offers and opportunities to customers
- Received, processed and organised deliveries within tight deadlines
- Promoted sales and special offers for discounts and merchandise options.
CUSTOMER RELATIONSHIP OFFICER
A.S. Industries
Muzaffarpur, BR
07.2019 - 09.2020
- Handling customers complaints through mails, Calls
- Handling all transactions related issues
- Handled any customer inquiries, review and analyzed customer complaints
- Thoroughly assessed customer feedback regularly to better understand what customers want
- Successfully increased sales by keeping customers updated on the latest offers and product releases
- Assisted sales team with cold calling and following up on leads
- Oversaw daily activities of direct reports, maximizing overall team productivity
- Provided exceptional service and support, going extra mile to retain customers.
Education
MBA - Finance
Narsee Monjee (NMIMS),
Mumbai, MH01.2024
BBA - Finance
Acharya Institute of Graduate Studies,
Bengaluru, KA01.2019
12th - Science
B.C.B.D College,
Muzaffarpur, BR01.2016
Skills
- Team Management
- Interpersonal Skills
- Multitask-er
- Leadership Qualities
- Operation strategy development
- Operation coordination
- Business development
- Customer feedback assessments
- Fleet Management
- Planning and coordination
- Operation regulating
- Operations coordination
- Decision-Making
Accomplishments
- Won medals in a variety of craft competitions.
- Won second place at the state level of DTI (Dance Trance India).
- Won award for being the top manager in the creative section.
- won award in Spot and Bounty hunter Award Multiple time based on best performance
Languages
Hindi
English
Additionalinformation - Contactmail
kakanksa661@gmail.com
Hobbies and Interests
- Cooking
- Listening music
- Travelling
- Dancing
- Adventure sports
Timeline
Operations Specialist
Solv -Standard Chattered Research Pvt Ltd
07.2022 - Current
Sales Associate
Nukleus Co-Working & Managed Office
11.2021 - 06.2022
CUSTOMER RELATIONSHIP OFFICER
A.S. Industries
07.2019 - 09.2020
MBA - Finance
Narsee Monjee (NMIMS),
BBA - Finance
Acharya Institute of Graduate Studies,
12th - Science
B.C.B.D College,
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