Akanksha Raikwar
Bengaluru
Summary
Dynamic MBA (Marketing) + B.Tech (IT) professional with 1.5 years of cross-industry experience delivering business solutions in consulting, SaaS, and telecom. Proven track record in designing client-centric CRM systems, driving digital transformation, and improving business workflows with automation and analytics. Adept at bridging technical and business needs with stakeholder-first thinking. Now seeking growth-focused roles in business consulting, CRM strategy, or tech-enabled transformation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Solution Consultant
Tecnotree
01.2024 - 12.2024
- Designed CRM solution for Tier-1 US telecom client, optimizing product catalog architecture.
- Facilitated collaboration between business and technical teams to ensure successful implementation.
- Authored BRDs, use-case mappings, and integration documents.
Customer Relationship Intern
Tommy Hilfiger
Pune
05.2023 - 06.2023
- Streamlined in-store customer engagement operations, managing billing, service, and CRM entries.
Relationship Manager
BYJU'S
01.2022 - 04.2022
- Owned client relationships and drove 95% sales conversion through high-trust consultative selling.
- Partnered with product and CX teams to revamp feedback loops for student-parent satisfaction.
Sales & Marketing Intern
BYJU'S
01.2021 - 03.2021
- Conducted market intelligence and GTM analysis for new product launch
Education
MBA - Marketing Management
Sri Balaji University
Pune, India01.2024
B.Tech - Information Technology
Chhatrapati Shivaji Institute of Technology
01.2020
Skills
- Business Consulting
- CRM Strategy
- Stakeholder Communication
- Data Analysis
- Technical Documentation
- SAP
- Microsoft Excel (Advanced)
- PowerPoint
- SQL (Basics)
- Client Handling
- Problem Solving
- Strategic Thinking
- Cross-functional Collaboration
Certification
- Six Sigma Green Belt – KPMG
- SAP on Google Cloud
- Strategic Planning & Execution
- Quantitative Market Research
- Supply Chain Operations
Accomplishments
- Finalist – Smart India Hackathon: Ministry of Earth Sciences (2017) & Ministry of Railways (2019)
- 1st Place – Mozilla Firefox Web VR Challenge (2018)
- Speaker – Null Community (Governance & Risk)
- Published 5+ articles on cybersecurity and business risk
Timeline
Senior Solution Consultant
Tecnotree
01.2024 - 12.2024
Customer Relationship Intern
Tommy Hilfiger
05.2023 - 06.2023
Relationship Manager
BYJU'S
01.2022 - 04.2022
Sales & Marketing Intern
BYJU'S
01.2021 - 03.2021
MBA - Marketing Management
Sri Balaji University
B.Tech - Information Technology
Chhatrapati Shivaji Institute of Technology
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