Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Akanksha Sadekar

Pune

Summary

Results-oriented professional with a strong background in customer service, leadership, and team collaboration. Known for responsibility and effective relationship-building in fast-paced environments. Skilled in problem-solving and achieving efficiency through a proactive attitude. Quick learner with multilingual capabilities to drive successful outcomes. Committed to fostering teamwork and enhancing overall productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Virtual Customer Service Associate

Amazon India (Pune, MH - Remote)
Remote
05.2024 - 11.2024
  • North America Process- Concession Abuse Prevention
  • Experienced in non-voice support, managing multiple customer inquiries through chat and email, while consistently meeting deadlines and performance targets.
  • Skilled in effective teamwork, emphasizing empathy, patience, and honesty to foster positive customer interactions

Audit Intern

A. R. Sulakhe & Co (Pune, MH)
Pune
09.2022 - 11.2024
  • Performed concurrent audits for the Reserve Bank of India, ensuring tax compliance on sanction notes, timely payments to MSME vendors, and accurate document audits.
  • Coordinated between departments and managed confidential documents.

Accounting Intern

Anup R. S. Borkar & Co.
Margao, Goa
07.2021 - 02.2022
  • Communicated with clients, prepared final accounts for those under presumptive taxation (including Profit and Loss, Income and Expenditure, and Balance Sheets), and filed income tax returns using Winman software.

Education

Integrated Masters of Commerce - Professional Accountancy & Financial Analysis

S. S. Dempo College of Commerce & Economics
Cujira, Goa
06-2023

Class 12 Board Examination (CBSE) - Commerce

The King’s School
Mugalli, Goa
05-2016

Class 10 Board Examination

Manovikas English Medium School (ICSE)
Sonsoddo, Goa
05-2014

Skills

    MS Word
    MS Excel
    MS PowerPoint
    Documentation
    Task Management
    Budgeting
    Risk Management
    Multilingual
    Leadership
    Customer Relations
    Decision Making
    Communication
    Problem Solving
    Adaptability
    Critical Thinking
    Teamwork
    Attention to Detail
    Initiative

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Konkani
Elementary (A2)
A2

Certification

  • Google Project Management Certification - Coursera (November 2023)

Accomplishments

    K-OSS 2020 (Dec 2019 - Feb 2020)

    As the Accounting Head for the college event, I managed sponsor payments, maintained a detailed register of financial transactions, led a team of four, communicated important updates to sponsors, and handled budgeting to ensure expenses stayed within the event's financial plan.

Timeline

Virtual Customer Service Associate

Amazon India (Pune, MH - Remote)
05.2024 - 11.2024

Audit Intern

A. R. Sulakhe & Co (Pune, MH)
09.2022 - 11.2024

Accounting Intern

Anup R. S. Borkar & Co.
07.2021 - 02.2022

Integrated Masters of Commerce - Professional Accountancy & Financial Analysis

S. S. Dempo College of Commerce & Economics

Class 12 Board Examination (CBSE) - Commerce

The King’s School

Class 10 Board Examination

Manovikas English Medium School (ICSE)
Akanksha Sadekar