Akansha Agarwal
Delhi
Work Preference
Summary
Results-driven Supply Chain and Operations Manager with extensive experience in end-to-end supply chain management, logistics, and operational excellence. Skilled in leading cross-functional teams, optimizing processes, and executing strategic initiatives to enhance efficiency, reduce costs, and improve service levels. Proven ability to implement innovative solutions, manage vendor relationships, and drive continuous improvement. Strong collaborator with a track record of aligning operations with business goals to deliver measurable results. Results-driven supply chain manager with expertise in inventory control, project management, and contract negotiation. Proven track record of optimizing processes and enhancing operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Mitsubishi Corporation India
Delhi
03.2013 - Current
- Procurement/Purchasing: Managed the procurement of raw materials and finished goods. Negotiated contracts, market and cost analysis, financial forecasting, and projections. Developed and maintained a centralized database to streamline the process.
- Supply Chain Management: Leveraged production schedules; managed 150 SKUs. Reduced turnaround time. Maintained control levels.
- Inventory and logistics managed and monitored IEC operations for products: pharmaceuticals, natural gas, agrochemicals, carbon, met coke, and non-ferrous. Maintained detailed inventory records. Audited 40+ workflows to improve procedures and compliance. Handled logistics, resolved issues, and contracts.
- Strategic Management and Business Development: Functioned as a project administrator, managing resources, optimizing processes, and controlling costs. Handled global trade and operations, including merchandising, trade sales, and service fee-based models.
- Stakeholder and Vendor Management: Built strong external partnerships through effective stakeholder engagement and negotiation. Managed vendor relationships to ensure timely delivery and quality assurance. Negotiated terms, and ensured cost-effectiveness in procurement and logistics operations.
- Corporate tax: Enhanced expertise in tax management (GST, TDS, Advance Tax, Tax Audit, TP, and Litigation). Supported and developed strategies, planning, and compliance frameworks to optimize financial performance and mitigate risks.
- Corporate Compliance and Social Responsibility: Supported compliance functions, internal controls, and secretarial work. CSR initiatives, from project shortlisting to execution.
- Leadership and Team Management: Led cross-functional team meetings. Trained and mentored new employees on policies, tools, and operational procedures.
- Tools & System: Proficient in Microsoft Office (Word, Excel, PowerPoint), ERP: SAP, Tally, SCALA.
Customer Service Executive
Business Wire India
Delhi
11.2010 - 02.2013
- Comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintaining the profitability of the business.
- Managing social networking sites, content writing, and quality analysis.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
MBA - Finance
OP Jindal Global University
Sonipat07-2024
Master of Computer Application -
Kurukshetra University
Haryana07-2013
Bachelors of Computer Application -
Chandigarh University
Chandigarh06-2010
Skills
- Supply chain management
- Inventory control
- Operations management
- Project Management
- Budget management
- Contract negotiation
- Data analysis
- Quality control
- Regulatory compliance
- Stakeholder management
- Team leadership
- Change Management
- scheduling and coordination
- Process improvement
- Strategic decision making
- Cross-functional teamwork
- Work prioritization
- Regulatory compliance
Accomplishments
- Corporate training in Tokyo
- Worked for multiple MC subsidiaries
- Leadership program by Manila University
- Leadership training by Coach A
Certification
Currently pursuing Certified Supply Chain Specialist (CSCS) certification from the International Institute for Procurement and Market Research (IIPMR)
Completed the Corporate Social Responsibility (CSR) course from the Institute of Company Secretaries of India (ICSI)
Certified Export-Import (Foreign Trade) Professional |Certified by the government of NCT of Delhi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Mitsubishi Corporation India
03.2013 - Current
Customer Service Executive
Business Wire India
11.2010 - 02.2013
MBA - Finance
OP Jindal Global University
Master of Computer Application -
Kurukshetra University
Bachelors of Computer Application -
Chandigarh University
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