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Akansha Gupta
Deputy Manager, Retail Banking
Summary
Dedicated banking specialist with in-depth knowledge of Credit and Banking operations. Strong background in client services, adept at building and maintaining relationships to drive client satisfaction and business success. Reliable team player with focus on collaboration, adaptability, and achieving measurable results. Skilled in conflict resolution, project management, and strategic planning, consistently delivering high-quality outcomes. Known for effective communication, problem-solving, and proactive approach to evolving client needs.
Overview
11
11
years of professional experience
Work History
Deputy Manager
State Bank of India
04.2019 - Current
- Developed strong relationships with customers, identifying their financial needs and recommending appropriate products and services.
- In depth knowledge of credit underwriting, risk rating etc.
- Handling internal audits and compliances.
- Stayed up to date on changing product and services to provide top-notch support to customers and employees.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Boosted revenue of the bank and grew sales team.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
- Conducted thorough financial analyses to determine clients'' creditworthiness and approve loans accordingly.
Assistant Manager
State Bank of India
01.2015 - 04.2019
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Handling personal segment loans, branch operations, customer service.
- Developed team communications and information for meetings.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved branch business through consistent hard work and dedication to achieve allotted targets and reach budgets.
Probationary Officer
State Bank of India
12.2013 - 12.2015
- Met with clients to generate new business and negotiate contracts.
- Defined strategies for branch operations and made proactive adjustments to maintain results.
- Managed and opened over 15000 saving and line of credit accounts.
- Represented bank at community events to establish strong ties and promote business.
- Supervised branch operations and made continuous improvements in each area.
Education
JAIIB - Banking And Finance
INDIAN INSTITUTE OF BANKING AND FINANCE
Mumbai, India 04.2001 -
Bachelor of Commerce - Commerce
DAYALBAGH DEEMED UNIVERSITY
Agra, India 04.2001 -
MBA - Business Management
School of Entrepreneurship And Management HBTU
Kanpur, India 04.2001 -
Skills
Consumer insights research
Client Relationship Building
Exceptional Communication
Strategic decision making
Comprehensive due diligence
Strategic business development
Internal audit proficiency
Credit underwriting
Loan underwriting support
Interests
Timeline
Deputy Manager
State Bank of India
04.2019 - Current
Assistant Manager
State Bank of India
01.2015 - 04.2019
Probationary Officer
State Bank of India
12.2013 - 12.2015
JAIIB - Banking And Finance
INDIAN INSTITUTE OF BANKING AND FINANCE
04.2001 -
Bachelor of Commerce - Commerce
DAYALBAGH DEEMED UNIVERSITY
04.2001 -
MBA - Business Management
School of Entrepreneurship And Management HBTU
04.2001 -