ASSOCIATE PROCESS MANGER(OPERATIONS) ABOUT ME Solutions-driven Operations Manager with experience leading cross-functional teams in the development, documentation and delivery of innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost effective solutions leading to more efficient operations.
Hi, I’m
AKANSHA JADHAV
Navi Mumbai
Summary
Overview
11
years of professional experience
Work History
eClerx Services Pvt Ltd
Associate process Manager
01.2021 - Current
Job overview
- Manage the team of Analyst/Sr.Analyst/SMEs/Leads and ensure high service delivery and excecution of email campaigns Serves as Operations Manager for the Project management support services and strtergic /Process mangement workgoups Develop and manage Performance goals and reporting Manage metrics input that support compliance of standard work that drives improvement in cost and quality such as(SLA’s and Quality reorts) Support agenda develoment prepartion and documentation of key meeting Complete track of data,manage system change request and IT work requests.
Experis IT
Business Analyst
02.2020 - 04.2021
Job overview
- Interact with Subject Matter Experts & End Users to gathered business requirements
- Prepare Business Requirement Document and then converted business requirements into Functional Requirements Specification
- Work with the report development Manager and other team members on report requirements based on exiting reports/dashboards in Excel, Tableau, OBIEE, timelines, testing, and technical delivery
- Developed various dashboards which derive insights into customer analytics and marketing analytics
- Converted OBIEE reports and dashboards to Tableau reports and dashboards
- Created Business requirement documents and plans for creating dashboards
- Provided UAT assistance and post implementation production support.
Course5 Intelligence Pvt Ltd
Senoir Analyst
09.2016 - 12.2019
Job overview
- Created and modified worksheets and data visualization dashboards
- Prepare Dashboards using calculations, parameters, sets, groups in Tableau
- Created pivot tables and charts using worksheet data and external resources, modified pivot tables, sorted items and group data
- Develop and implemented standard operating procedures to bridge data gaps and resolve related issues Provided weekly, monthly & ad hoc web analytics reports using client’s web analytics tools like Adobe Analytics (Omniture) Created an efficient reporting process with Adobe report builder & Tableau
- Providing actionable insights & telling the story by working closely with the stake holders .
OM Consultancy & Placement
Search Engine Optimizer
10.2012 - 03.2013
Job overview
- Working on link exchange to bring the website on Google 1st Page Sending emails to client to list our company website on their page MaintainingCoordinating with the team to get the work done.
Education
JANKIDEVI BAJAJ INSTITUTE OF MANAGEMENT &
STUDIES(SNDT UNIVERSITY)
MUMBAI, MMS(OPERATIONS)
2016
University Overview
Mulund College of Commerce Mumbai
Bsc. from INFORMATION TECHNOLOGY
2012
University Overview
Skills
- Project Management
- Time Management
- Team Management
- Project Requirements
- Summary Reports
- Performance Tracking and Evaluations
- Communications Management
- Quality Management
Timeline
Associate process Manager
eClerx Services Pvt Ltd
01.2021 - Current
Business Analyst
Experis IT
02.2020 - 04.2021
Senoir Analyst
Course5 Intelligence Pvt Ltd
09.2016 - 12.2019
Search Engine Optimizer
OM Consultancy & Placement
10.2012 - 03.2013
JANKIDEVI BAJAJ INSTITUTE OF MANAGEMENT &
STUDIES(SNDT UNIVERSITY)
MUMBAI, MMS(OPERATIONS)
Mulund College of Commerce
Bsc. from INFORMATION TECHNOLOGY
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