Akansha More
Process Executive
Pune
Summary
Extra miler award
Spot award of the year
Overview
2
2
years of professional experience
Work History
Process Executive
Infosys Pvt Ltd
02.2024 - Current
- Provided L2 support for Identity and Access Management (IAM), resolving complex access, authentication, and authorization issues.
- Managed IAM user lifecycle (Joiner, Mover, Leaver) including provisioning, modification, and deprovisioning in Active Directory and Azure AD (Entra ID).
- Supported VDI environments (Pooled and Dedicated), troubleshooting login session, and performance-related issues.
- Administered and supported Bentley and Bluebeam application access through VDI platforms.
- Used PowerShell scripting for automation, advanced troubleshooting, and root cause analysis (RCA).
- Investigated and resolved Active Directory issues related to users, groups, permissions, and access policies.
- Managed ServiceNow (SNOW) incidents, service requests, and access requests, handling 20–30 tickets daily.
- Ensured 95%+ SLA compliance by prioritizing, updating, and resolving tickets within defined timelines.
- Performed driver updates, OS-level troubleshooting, and system maintenance to ensure endpoint stability.
- Followed security, compliance, and access control policies in all support activities.
- Provided role-based access to users, assigning Run, Modify, and High Privilege access for applications and systems.
- Ensured compliance with security policies while granting elevated or maintenance-level access.
Education
MSC - Data Science
Symbiosis Skills & Professional University
01.2025
BSC - Computer Science
Pune University
01.2023
Skills
Identity & Access Management (IAM), AD & Azure AD administration
User lifecycle management & role-based access control
VDI support (pooled/dedicated) & application access management
Azure networking troubleshooting (Firewall, NSG, UDR, logs)
PowerShell scripting & automation
ServiceNow incident & access management
Security compliance & permission management
Endpoint troubleshooting & system maintenance
Performance optimization & root cause analysis
Cross-team collaboration & SLA-driven support
Timeline
Process Executive
Infosys Pvt Ltd
02.2024 - Current
MSC - Data Science
Symbiosis Skills & Professional University
BSC - Computer Science
Pune University