Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Accomplishments
Timeline
Generic
Akansha R Saxena

Akansha R Saxena

Noida

Summary

Dynamic Service Delivery Manager with a proven track record at Dell EMC, HP and Wipro, excelling in cloud solution delivery and client relationship management. Expert in optimizing IT infrastructure and driving successful project outcomes. Adept at designing storage solutions and fostering long-term client partnerships, ensuring operational success and satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Success Consultant

01.2020 - Current
  • Support multiple start-ups with Business operations.
  • Ensure that all aspects of a project are organized and in conformance with timeline and deliverables.
  • Develop and maintain project performance database that tracks overall progress and achievement of milestones.
  • Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan.
  • Serve as point of communication between company teams and external resources.

Service Delivery Manager-Client Service Principal

Sungard Availability Services
02.2019 - 12.2019
  • Optimization of Enterprise Services Clients' IT infrastructure through quality Service Delivery Management.
  • Create long-term relationship with Clients' IT Organizations to understand impact on overall business, goals, and challenges to create a Service Delivery Plan Ensuring Customer's operational success.
  • Participate in reviewing Customer Design Requirement along with Solution Architects, Solution Engineers, and Product Engineering. Signoff on design and support level approvals.
  • On-Site Quarterly Business review with Client Management.
  • Serve as the single point of ownership for technology & Business solutions and coordinate resources globally to optimize customer value.
  • Manages customer satisfaction, escalations, reference ability, and revenue churn.
  • Business / Management Reporting - Monthly, Weekly Performance, SLA, and ticketing.
  • Supports client training, credit requests and billing explanations.
  • Ensures contractual compliance of services and support.

Technical Project Manager /Solution Architect

Dell-EMC2
07.2012 - 06.2018
  • Plan Service request reviews, create service plan for customer & plan and coordinate service review and account reviews for customers.
  • Manage the scope and change controls related to day to day tracking of project team activities.
  • Own, lead and drive all project activities through the Project Life Cycle to ensure successful and quality, Ontime, on-budget delivery of their projects.
  • Perform Requirement Analysis - Guide team to understand and document existing business processes.
  • Develops status report, cost estimates, and resource plans.
  • Make vital decision and drive decision-making across projects.
  • Trained team members on development processes.
  • Storage technology architect for designing storage solutions for customers.
  • Delivered, designed and implemented cloud migration solutions for S3, HDFS, and NFS/CIFS Protocols.
  • Managed and coordinated the client interaction at onsite doing QBR (Quarterly Business review) with customers.
  • Proven abilities on EMC Storage & Cloud Solutions.

Project Engineer

Wipro Limited
03.2007 - 06.2010
  • Exposure to Storage fundamentals like RAID, LUN Mapping, LUN Masking, Replication (Snap view, Mirror view, Sancopy,) and Zoning.
  • Assigning and Un-assigning the Storage Devices and LUNs for Hosts.
  • Exposure to EMC Host Integration and Implementation.
  • Exposure to local and remote Data Replication of EMC Clariion Storage Array.
  • Power Path basic commands.
  • Knowledge and Experience on Raid 1,1/0,,3,5,6.
  • Interact with various teams and engineering groups at the same time having sound knowledge and expertise in the SAN environment along with underlying protocols which include both Fiber Channel and ISCSI.
  • Exposure to all Clariion related tools.

Education

Masters of Computer Applications - Computer Science

UPTU University
06.2006

Skills

  • CLOUD SOLUTION DELIVERY
  • PROJECT MANAGEMENT
  • SERVICE DELIVERY
  • VIRTUALIZATION
  • DESIGN STORAGE SOLUTIONS
  • DATA MIGRATION
  • CLIENT RELATIONSHIP MANAGEMENT

Certification

  • TOGAF 9.2
  • VMWare VCP 5.5
  • EMC-VNX, Symmetrix
  • HP Design and Solutions

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 07/04/82
  • Gender: Female
  • Nationality: INDIAN
  • Marital Status: Married

Accomplishments

  • Recognized on multiple occasions with Gold and Silver Awards for excellence in customer handling and business acumen

Timeline

Customer Success Consultant

01.2020 - Current

Service Delivery Manager-Client Service Principal

Sungard Availability Services
02.2019 - 12.2019

Technical Project Manager /Solution Architect

Dell-EMC2
07.2012 - 06.2018

Project Engineer

Wipro Limited
03.2007 - 06.2010

Masters of Computer Applications - Computer Science

UPTU University

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Akansha R Saxena