AKANSHA SRIVASTAVA

Lead Analyst & Trainer with 4+ years & in training and course development: delivering training, designing and writing courses. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction. Dynamic team player, strategic thinker and decision-maker. Expertise includes:

* Command on Client Onboarding process for GNA (In depth knowledge of Jocata, CHC, ECHO, Globestar, Blue Book, GO2, Swap).

* Work closely with teams like Mid Market & Large Market Acquisition, GNA Implementation, Sales, Verification, Compliance & Legal.

* Incorporated delivery requirements into planning of testing schedules.

* Completed automation of functional and regression testing.

* Delivered group and individual training covering the entire process.

* Responsible for client onboarding and setup new entities along with processing of credit card member applications.

* Managed overtime breaks and PTO requests, day off swaps by collaborating with GOCM.

* Reduced process inconsistencies and effectively trained team members on best practices and protocols.

* Reviewed new prospect KYC documents to meet requirements and determine business model risk.

* Coordinate effective communication among teams and stakeholders.

* Ensure information systems are put in place to meet the information requirements of all stakeholders.

* Ensure smooth workflow of daily operations.

* Consulted with compliance department to create regulatory reports.

* Participated in team-building activities to enhance working relationships. Developed team communications and information for meetings.

* Resolved problems, improved operations and provided exceptional service.

* Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

• Worked with Jyoti Rath Associates Pvt. Ltd. as Administrator from 11th Mar.2013 to 11th May 2015.

• Worked with Jabong.com as Management Trainee from 1st Oct.2012 to 21st Feb.2013 on a project (Guarentee@Jabong).

• Worked with Genpact as a SME & Process Developer from 26th May 2008 to 4th May 2012 in “Collections- Sales-Finance”.