Muskan Wadhawan
Yamuna Nagar
Summary
Dedicated travel and customer service professional with a strong background in delivering exceptional support across multiple service channels. Skilled in planning and managing end-to-end holiday packages, building rapport with clients, and enhancing their overall travel experience.
Proficient in understanding customer preferences, industry trends, and global travel destinations, enabling the creation of personalised itineraries for UK, US, and Canada market travellers.
With experience across luxury holiday planning, airline reservations, and customer care, I bring a balanced skill set that fits roles in travel consulting, operations, customer service, itinerary design, and travel management.
Overview
8
8
years of professional experience
Work History
Travel Consultant - Luxury Holiday Packages
Luxtripper - Province Infotech Pvt. Ltd.
04.2024 - 10.2025
- Planned luxury holiday packages for UK travellers.
- Designed complete trips including flights, hotels, transfers, excursions.
- Handled destinations across Europe, Africa, Middle East, Asia & Australia.
- Provided tailored recommendations based on traveller preferences.
- Ensured flawless supplier and operations coordination.
Sr. Sales Executive
i2A Technologies Pvt. Ltd.
Gurgaon
10.2022 - 02.2024
- Helped customers with flight bookings and holiday enquiries.
- Suggested suitable travel options using updated fare knowledge.
- Maintained accurate booking processing and support.
- Contributed to overall service and sales performance.
Travel Consultant - Airline Reservations
Fareportal India Pvt. Ltd.
Gurgaon
07.2018 - 06.2022
- Managed ticket bookings for US & Canada customers.
- Resolved booking issues and maintained service quality.
- Updated CRM documentation accurately and efficiently.
Customer Care Executive - Baggage Services
Interglobe Technologies
Gurgaon
05.2017 - 06.2018
- Handled lost, damaged, and delayed baggage cases.
- Coordinated with airlines and airport staff to resolve issues.
- Maintained detailed CRM logs for every case.
Education
B.Com -
Chhatrapati Shahu Ji Maharaj University
Kanpur01.2019
12th (CBSE) -
Harmilap Mission School
Kanpur01.2016
10th (CBSE) -
Harmilap Mission School
Kanpur01.2014
Skills
Luxury Holiday Package Planning
Customer Service & Client Handling
Airline Reservations & Ticketing
Itinerary Designing & Travel Consultation
GDS Knowledge: Amadeus & Sabre
Upselling & Customer Retention
Travel Operations & CRM Management
Basic MS Excel & MS Office
Hobbies and Interests
- Travelling
- Listening to Music
Languages
- Hindi
- English
Personal Information
Timeline
Travel Consultant - Luxury Holiday Packages
Luxtripper - Province Infotech Pvt. Ltd.
04.2024 - 10.2025
Sr. Sales Executive
i2A Technologies Pvt. Ltd.
10.2022 - 02.2024
Travel Consultant - Airline Reservations
Fareportal India Pvt. Ltd.
07.2018 - 06.2022
Customer Care Executive - Baggage Services
Interglobe Technologies
05.2017 - 06.2018
B.Com -
Chhatrapati Shahu Ji Maharaj University
12th (CBSE) -
Harmilap Mission School
10th (CBSE) -
Harmilap Mission School