Jitender Sharma

• Outlined roles and responsibilities for team members.
• Handling corporate clients,B2b clients and walk in client query for Visa,Packages, Hotel Booking,Car Rental services.
• Sales and Operation of International Holiday Packages,Visa,Car,Excursion & Hotel Booking.
• Designing Itineraries,Vacation Packages,Costing and Bookings.
• Handling customer complaints and Find a swift solution.
• Developed and implemented marketing strategies that increased tourist engagement and satisfaction.
• Coordinated travel arrangements and itineraries to ensure seamless experiences for clients.
• Managed relationships with local vendors to enhance service offerings and operational efficiency.
• Conducted market research to identify emerging tourism trends and adapt services accordingly.
• Trained and mentored junior staff, improving team performance and service delivery standards.
• Collaborated with stakeholders to create customized travel packages that boosted sales.
• Analyzed customer feedback to refine service offerings, contributing to improved client retention.

• Role and Responsibilities include
• Issue, Re issue & Date change International and domestic Flight Tickets.
• Make Booking and Itinerary on GDS.
• Issue, Reissue & Date change International and domestic Flight Tickets.
• Pre departure Assistance.
• Walking Clients Handling.
• Organizing travel from start to finish.
• Coordinated ticket reservations and customer service inquiries to enhance guest experiences and satisfaction.
• Managed ticket inventory and pricing strategies, resulting in optimized revenue generation for the agency.
• Implemented streamlined processes for ticket sales, increasing efficiency and reducing customer wait times.
• Developed training materials for staff on ticketing systems, improving team knowledge and service delivery.
• Analyzed customer feedback to refine ticket offerings, leading to increased repeat business and loyalty.
• Facilitated collaborations with travel partners to expand ticket options, enhancing overall service offerings.
• Monitored ticket sales trends and adjusted strategies accordingly to ensure competitiveness in the market.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Introduced new technologies into the ticketing process, creating a more user-friendly experience for customers and staff alike.
• Negotiated contracts with vendors, obtaining favorable terms for ticketing system upgrades and maintenance services.

• Outlined key responsibilities for the role.
• Understanding customer query and providing them quote as per their requirements
• Understanding customer query and providing them a quote as per their requirements
• Working on GDS system Amadeus.
• Maintain reservation files and ensure that all information is up to date and accurate CRM System.
• Process payment/credit cards, produce and send out invoices
• Identify and solve any problems that arise.

Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Updated and maintained customer databases to increase customer retention.

• Identifying new sales leads
• Booked hotels and arranged ground transportation, negotiating B2B rates to maximize profitability.
• Booked flight tickets for clients, ensuring timely and efficient travel arrangements.
• Handling customer complaint and finding a swift solution
• Developed customized quotes and proposals to meet client needs and drive sales opportunities.
• Inspired and motivated team members to meet performance targets, enhancing overall customer service delivery.
• Inspire and motivate team members to achieve performance targets and deliver exceptional customer service.
• Provide ongoing training and development opportunities to team members to enhance their knowledge of destinations, customer service skills, and product knowledge.
• Oversee the day-to-day operations of the team, including scheduling, assignment of tasks, and ensuring efficient workflow.
• Monitor team performance, provide regular feedback, and conduct performance evaluations to identify areas for improvement and recognize achievements.
• Developed and maintained strong relationships with clients, enhancing customer loyalty and retention.
• Executed effective sales strategies, driving revenue growth and increasing market share within the region.
• Conducted market research to identify trends, informing product offerings and improving sales performance.
• Collaborated with cross-functional teams to streamline the sales process, increasing operational efficiency.
• Utilized CRM systems to track sales activities and customer interactions, ensuring accurate reporting and follow-up.
• Trained and mentored new sales team members, fostering a collaborative and high-performing sales environment.
• Tracked market and industry trends, regulations and practices through trade shows and publications.
• Networked at events and by phone to expand business profits and revenues.
• Prospected new sales leads from directories, referrals and partners.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.