Akash Anand
Technical Business Analyst
Mumbai
Summary
Experienced Technical Business Analyst with 7 years of expertise in the health, insurance, and finance sectors. Adept at bridging the gap between technical teams and business stakeholders to deliver effective solutions that drive operational efficiency and business growth. Proficient in requirements gathering, data analysis, and process improvement, with a strong track record of managing complex projects and implementing technology solutions that enhance system functionality and user experience. Skilled in leveraging industry knowledge to address sector-specific challenges and ensure alignment with strategic objectives
Overview
7
7
years of professional experience
Work History
Business Analyst- Insurance Domain
Accenture
9 2017 - 6 2022
- Client-XXX (A UK Based Insurance firm)
- Gathering and analyzing business requirements within Epics and user stories
- Organizing & Leading requirement gatherings(elicitation) meetings using techniques like interviews, questionnaires, document analysis, brainstorming sessions, focus group discussions with various integrated systems
- Involved in end to end API integration with reference to quote creation
- Involved in end to end planning of all phases of Software development life cycle
- Creating BRD and other business documents to bridge the gap between Client and Developers
- Creating BRDs for Support team for ensuring smooth deployments
- Involved in Deployments, Manual testing, Data Analysis, PowerPoint presentations, review of the test cases and scenarios made by the QA team
- Implemented API integration with Multiple upstream/downstream applications
- Used API to ensure real-time data exchange between source and target systems
- Also implemented batch job data exchange processed using Autosys jobs
- Migration to Microsoft Azure
- Migrated MVC on-premise application to Azure Cloud
- Involved in Deploying Applications using CI/CD pipelines to Cloud
- Provided application support post migration to analyze and provide issue resolutions
- Disaster Recovery Planning and Implementation
- Actively worked with the Infra teams to devise a strategy to reduce production downtime in case of any disaster
- Created disaster recovery servers and deployed applications as a backup in case of emergencies
- Health Check Automation
- Implemented a utility to automate daily health checks of applications for major functionalities
- Saved approximately 45 mins daily for the application support personnel
- Data Refresh
- Implemented a strategy to use API in order to refresh data from the source system at real-time which was previously done once in four months.
Business Analyst- Public and Health Sector Domain
Deloitte USI
06.2022 - 06.2023
- Client - XXX(A US Based Health and community platform)
- Analyzing business stakeholder's to capture important events and health care information using epics and user stories.
- Developing dynamic & static health reports using SSRS.
- Analyzing solution for ensuring timely completion of standard health compliance training (The Health Insurance Portability and Accountability Act (HIPAA))
- Collaborating with stakeholders to understand business needs and identify opportunities for improvement in healthcare systems and processes.
- Analyzing data to assess the current state of healthcare operations and identify areas for optimization.
- Working with cross-functional teams to ensure that business requirements are translated into actionable plans and solutions.
- Performing data analysis and interpretation to identify trends and opportunities for improvement in healthcare and community processes.
- Providing training and support solutions to healthcare staff on the use of new systems and tools.
- Monitoring and evaluating the success of implemented changes and make further recommendations for improvement.
- Fostering Agile principles and methods for requirement gathering, analysis and closing user stories in a timely manner
- Preparing concise and effective user stories as well as defining appropriate user story acceptance criteria.
Technical Business Analyst- Finance Domain
First Rand Services Private Ltd
07.2023 - Current
- Client- XXX (A South African Bank)
- Improving communication between IT and business units by serving as a liaison and translating technical concepts into easily digestible terms.
- Optimizing data management processes by analyzing workflows, identifying bottlenecks, and implementing process improvements.
- Conducting gap analyses between current state systems/processes and future state goals in order to formulate action plans aimed at bridging identified discrepancies.
- Responding to issues with system architecture and software performance, recommending necessary actions required to produce downtime.
- Resolveing complex technical issues through in-depth investigation and innovative problem-solving techniques.
- Providing training and support to end-users, empowering them to effectively utilize new systems and tools.
- Designing user-friendly interfaces based on best practices, improving overall usability and user satisfaction rates.
- Managing stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
- Helping deploy system enhancements to improve field operations.
- Coordinating data migration and consolidation efforts.
- Developing dashboard and reporting tools to track business performance metrics.
Education
SSC -
Ishan International Public School
04.2010 - 05.2023
HSC - undefined
Ishan International Public School
05.2011 - 05.2013
Bachelor of Engineering in Electrical Engineering - undefined
NBN Sinhagad Technical Institute
06.2013 - 05.2017
Skills
Business Analysis & Business Modelling
Market Research & Data Analysis
Requirement gathering, BRD & TSD
Agile & Waterfall Methodology
Microsoft Power BI, Tableau, Confluence & JIRA
Azure DevOps, MS-Visio, MS-Office Suite & Dyna-Trace
Wireframing, SSRS Reporting, Component Diagram
UML Sequence Diagram & BPMN
Use Cases, User Stories and Test Cases
SQL, IBM DB2 , Oracle
UAT, User Acceptance criteria & Functional Testing
Stakeholder Management, Gap & Risk Analysis
Requirement management, Analysis, Prioritization & Planning
Defect Management, Problem Solving & Release Management
Project Management & Software Development Life Cycle
Web API, API Internals, API Testing & API design
Data Modelling & System Level Design
DNS, Load-Balancer & Firewall
Unix Server, Windows Server, Cloud Server & Unix Scripts
Cloud Migration - Azure and AWS Cloud
Strong written and verbal communication skills
Analytical and Critical problem-solving skills
Timeline
Technical Business Analyst- Finance Domain
First Rand Services Private Ltd
07.2023 - Current
Business Analyst- Public and Health Sector Domain
Deloitte USI
06.2022 - 06.2023
Bachelor of Engineering in Electrical Engineering - undefined
NBN Sinhagad Technical Institute
06.2013 - 05.2017
HSC - undefined
Ishan International Public School
05.2011 - 05.2013
SSC -
Ishan International Public School
04.2010 - 05.2023
Business Analyst- Insurance Domain
Accenture
9 2017 - 6 2022