Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Personal Information
Personal Qualifications
Accomplishments
Disclaimer
Languages
Timeline
Generic
Akash Anil Karande

Akash Anil Karande

Kalyan east

Summary

Ambitious professional with extensive experience in enhancing performance for mid-sized businesses. Proven track record of managing significant organizational changes that align team goals with company objectives. Strong customer focus and a drive to secure new business opportunities. Committed to fostering a performance-oriented environment that supports personal and organizational growth.

Overview

6
6
years of professional experience

Work History

Senior Executive

MOTUL INDIA PVT LTD
Mumbai
11.2023 - Current
  • Handled a team of 5, including 2 junior engineers, 1 helpdesk staff member, and 2 remote support engineers.
  • Provided Support to 500+ Users within 2 hours of service request also depending upon the impact of issue with less or no escalation.
  • Coordinated cross-functional teams(Email support/AV support) to streamline processes and improve efficiencies.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Reviewed completed work to verify consistency, quality, and conformance.

Senior Remote Support Executive/ Technical Helpdesk

Reno Vision Automation Services Pvt Ltd.
Navi Mumbai
10.2022 - 10.2023
  • Company Overview: [Client RBL bank]
  • Managed a team of 5 members in the absence of TL/Manager.
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities.
  • Took ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Follow the SLA for issues with respect to the severity.
  • Monitor team performance and report on metrics.
  • [Client RBL bank]

Customer Support Executive/Desktop Support Engineer

Hitachi System PVT LTD.
04.2022 - 10.2022
  • Supported 300+ user stations in a Windows, Linux, and MacOS and IOS environment.
  • Troubleshoot Technology Issues in a Windows, Linux, MacOS and IOS environment.
  • Worked on installation and maintenance of McAfee and Crowd Strike Antivirus softwares.
  • Active Directory management
  • Asset Management and co-ordination with vendors for any physical and hardware issue.

Desktop Support Engineer

IDFC First Bank Ltd.
11.2020 - 04.2022
  • Supported 300+ user stations in a Windows environment.
  • Resolved trouble tickets 35% faster than other desktop support Technicians.
  • Active Directory management
  • Providing Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service
  • Network Management and co-ordination with network team for firewall and switch installation and configuration.
  • Maintenance and troubleshooting of AV devices including presentation devices and IP phones.

Junior IT Technician

Aarohi Consultancy Pvt Ltd.
09.2019 - 11.2020
  • Supported 50+ user stations in a Windows environment.
  • Installation of PC hardware
  • Check and maintain computer hardware such as mouse and keyboards
  • Install, configure and manage software / hardware and their functions according to specifications
  • Develop and maintain local networks
  • Assist in and plan training, development and education for new software and hardware
  • Maintain records/logs of repairs and fixes
  • Maintain hardware and software inventory
  • Maintain expenses
  • Identify computer or network equipment shortages and place orders when necessary

Education

SSC -

Sai English High School
Kalyan
12-2024

CCNA - Computer Networking

NETTECH INDIA
THANE
12-2024

B.Sc. (Comp Science) -

Model College Of Sci & Comm
Kalyan
01.2020

H.S.C -

Model College Of Sci & Comm
Kalyan
01.2016

Skills

  • Computer knowledge and proficiency
  • Technical support and troubleshooting
  • System administration and IT management
  • Project management skills
  • Team management
  • VPN configurations
  • Basic scripting and programming
  • Internet connectivity solutions
  • Microsoft Office proficiency (2007, 2010, 2016, O365)
  • Windows operating systems (XP, 7, 8, 10, 11)
  • Linux administration
  • iOS and Mac support
  • Active directory administration & management
  • Network configuration
  • Remote support
  • Ticket support system management
  • Firewall administration
  • Call tracking
  • IT infrastructure

Languages

  • English
  • Marathi
  • Hindi

Hobbies and Interests

  • Listening Music
  • Singing
  • Gardening

Projects

College Department Website, C#, SEM5 Machine Learning-Artificial Intelligence, Python, SEM6

Personal Information

  • Date of Birth: 05/05/99
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Un-Married

Personal Qualifications

  • B.Sc. (Comp Science), Model College Of Sci & Comm, Mumbai University, 2020
  • H.S.C, Model College Of Sci & Comm, Maharashtra Board, 2016
  • SSC, Sai English High School, Maharashtra Board, 2014

Accomplishments

  • Best Rising Star Employee – 2020
  • Best Technical Support – 2021
  • All-Rounder Employee Award - 2022
  • Best Employee IT -2024

Disclaimer

I hereby declare that the above information is true best of my knowledge.

Languages

Marathi
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Timeline

Senior Executive

MOTUL INDIA PVT LTD
11.2023 - Current

Senior Remote Support Executive/ Technical Helpdesk

Reno Vision Automation Services Pvt Ltd.
10.2022 - 10.2023

Customer Support Executive/Desktop Support Engineer

Hitachi System PVT LTD.
04.2022 - 10.2022

Desktop Support Engineer

IDFC First Bank Ltd.
11.2020 - 04.2022

Junior IT Technician

Aarohi Consultancy Pvt Ltd.
09.2019 - 11.2020

SSC -

Sai English High School

CCNA - Computer Networking

NETTECH INDIA

B.Sc. (Comp Science) -

Model College Of Sci & Comm

H.S.C -

Model College Of Sci & Comm

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Akash Anil Karande