Akash Biswakarama
Summary
Results-driven Assistant Manager skilled in leadership and team collaboration. Expertise in problem-solving and adapting to new challenges while fostering a productive work environment. Proficient in streamlining operations to boost productivity and enhance customer satisfaction. Demonstrates strong organizational skills and consistently exceeds expectations through effective planning and time management.
Overview
8
8
Languages
11
11
years of professional experience
Work History
ARM
Vb world Namma veedu vasanta bhavan
Chennai
08.2025 - 03.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Manager
Palmsshore restaurant
Chennai
01.2022 - 04.2025
- Monitored staff performance and created improvement plans to enhance team effectiveness.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Facilitated communication between staff and senior management, as acting as a point of contact.
- Led weekly staff meetings to align team on targets, share performance insights, and address customer feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Facilitated communication between staff and senior management, as acting as a point of contact.
- Facilitated communication with kitchen staff and servers to ensure timely order processing
- Communicated with kitchen and servers to keep orders moving efficiently
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
- Maintained accurate records of sales transactions using point-of-sale systems.
Captain
Joncy bar and restaurant
Goa
01.2015 - 02.2021
Education
Bachelor of Arts - Arts
Adarsh videya mandir hinge schools
West bangalSkills
- Customer service
- Sales forecasting
- Sales analysis
- Client management
- Performance management
- Staff training
- Operational reporting
- Team leadership
- Team engagement
- Staff communication
- Leadership skills
- Excellent communication
LANGUAGES
English: C1 Advanced, Hindi: C2 Proficient, Nepali: C2 Proficient, Tamil: B2 Upper intermediate, Bengali: C1 Advanced, Malayalam: A2 Elementary, Spanish: A1 Beginner
Languages
Hindi, Nepali
First Language
English
Beginner
A1
Tamil
Beginner
A1
Bengali
Beginner
A1
Malayalam
Intermediate
B1
Panjabi
Beginner
A1
Bhojpuri
Beginner
A1
Adbasi
Beginner
A1
Timeline
ARM
Vb world Namma veedu vasanta bhavan
08.2025 - 03.2026
Assistant Manager
Palmsshore restaurant
01.2022 - 04.2025
Captain
Joncy bar and restaurant
01.2015 - 02.2021
Bachelor of Arts - Arts
Adarsh videya mandir hinge schools