Summary
Overview
Work History
Education
Skills
Disclaimer
SELF EVALUATION
Extracurricular Activities
EXPERTISE SUMMARY
Timeline
Generic
Akash Chauhan

Akash Chauhan

New Delhi

Summary

Dynamic professional with a proven track record at Genpact, excelling in process optimization and client relationship management. Skilled in MS-Excel and employee training, I successfully implemented strategies that enhanced operational efficiency and drove customer satisfaction. Adept at multitasking, I consistently resolved issues while fostering strong team collaboration.

Overview

5
5
years of professional experience

Work History

Management Trainee

Genpact
Noida
03.2025 - Current
  • Managed order-to-cash processes to ensure timely.
  • Coordinated with cross-functional teams to resolve customer inquiries efficiently.
  • Implemented process improvements to enhance operational efficiency and accuracy.
  • Trained junior staff on best practices in accounts receivable management.
  • Analyzed customer accounts for discrepancies and initiated resolution steps.
  • Maintained compliance with company policies and regulatory requirements consistently.
  • Reviewed and approved credit applications for new customers systematically.
  • Developed and implemented OTC strategies to ensure customer satisfaction and maximize profitability.
  • Provided guidance and support to team members on new tasks or procedures related to OTC activities.
  • Maintained accurate records of all transactions, including invoices and sales.
  • Implemented promotional activities designed to boost sales volume and attract new customers.
  • Resolved customer complaints quickly and effectively while ensuring customer satisfaction.
  • Managed the daily operations of the OTC department, including staff scheduling, inventory ordering, and customer service.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.

Sales Consultant

Dream Big Tech
09.2024 - 01.2025
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Maintained accurate records of all sales activities in the CRM system.
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Generated leads through cold calling, networking, and referrals.
  • Provided detailed product information to customers, including features, prices, and availability.

Vendor Solution Engineer

Quattro Business Support Services
Gurgaon
04.2020 - 06.2024
  • Processed Purchase Order.
  • Making and providing Quotes.
  • Releasing QA's.
  • Give training to new Joiners.
  • Maintaining mailbox and responding on email with SLA.
  • Provide ETA or guidance of product and check stock of products.
  • Trained new employees on customer service and organizing strategies.
  • Negotiated prices, terms of sales and service agreements.
  • Attended weekly sales meetings, monthly sales meetings and quarterly sales trainings.
  • Responded to customer issues promptly to build strong professional relationships.
  • Maintained accurate records on all transactions and correspondence with vendors, ensuring transparency and compliance.
  • Developed, maintained and utilized diverse client base.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Arts -

Delhi University
Moti Bagh
12.2024

Intermediate -

Ring Midways Sr. Sec. Public School
Uttam Nagar
04.2015

Matriculation -

Ring Midways Sr. Sec. Public School

Skills

  • MS-Excel
  • MS-Word
  • Microsoft PowerPoint
  • SAP
  • Digital Marketing form ISB
  • Team building
  • Employee training
  • Client relationship management
  • Vendor management
  • Multitasking
  • Process optimization
  • Excellent communication
  • Training and development

Disclaimer

I hereby declare that the above given details are correct to the best of my knowledge.

SELF EVALUATION

  • Good communication and presentation skill.
  • Positive attitude, eager to learn, team facilitator, assertive.
  • Quick learner, Adaptive to changing environment.
  • Good team player, flexible & hardworking with sincerity & honesty.
  • Take Ownership accordingly to work.

Extracurricular Activities

Active participation in office functions as Volunteer. Participated in inter society badminton tournament.

EXPERTISE SUMMARY

  • Exceptional versatility and adaptability.
  • Dedication and drive as a hard-working individual.
  • Good communication and team-building skills.
  • Ability to handle the situations in pressurized environment.
  • Quick learner, Adaptive to changing environment.
  • Positive attitude, eager to learn.

Timeline

Management Trainee

Genpact
03.2025 - Current

Sales Consultant

Dream Big Tech
09.2024 - 01.2025

Vendor Solution Engineer

Quattro Business Support Services
04.2020 - 06.2024

Bachelor of Arts -

Delhi University

Intermediate -

Ring Midways Sr. Sec. Public School

Matriculation -

Ring Midways Sr. Sec. Public School

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Akash Chauhan