AKASH CHOUDHARY
RANCHI
Summary
Results-oriented Area Customer Service Manager with expertise in issue resolution and operational efficiency. Enhanced customer satisfaction through process improvements and staff development. Analyzed data to provide actionable insights, strengthening client relationships and driving repeat business.
Overview
8
8
years of professional experience
Work History
Area Customer Service Manager
Philips Domestic Appliance India Limited
Jharkhand
10.2025 - Current
- Managed customer service operations across multiple regions for Philips Domestic Appliance.
- Resolved escalated customer inquiries and complaints effectively and efficiently.
- Implemented process improvements to enhance overall customer satisfaction levels.
- Trained and mentored team members on customer service best practices and policies.
- Monitored team performance metrics to drive operational excellence in service delivery.
- Developed training materials to support new hires in the customer service department.
- Created reports for management regarding customer service performance metrics.
- Collaborated with other departments to ensure customer needs were being met promptly and accurately.
Branch Spare Co-coordinator
JAQUAR & COMPANY PVT LTD
10.2021 - Current
- Handled complaint and spare management for entire Jharkhand region.
- Coordinated with dealers and distributors for spare parts and complaint resolution.
- Monitored and resolved customer and dealer call-related complaints and spare issues.
- Resolved pending customer complaints promptly.
- Managed escalated customer cases effectively.
- Reporting to BSI for different types of reports at branch level.
Customer Care Co-coordinator
JAQUAR & COMPANY PVT LTD
10.2018 - 09.2021
- Coordinated service delivery with dealers and customers to ensure quality support
- Handled customer interactions to resolve inquiries and enhance satisfaction
- Facilitated communication with dealers and distributors to maintain high satisfaction levels
- Managed spares store activities.
- Service Daily reporting to BSI
Dictionary Maker
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Ranchi
Education
Diploma in Electrical Engineering -
Kalinga University
Chattisgarh01-2022
B.sc. Hons -
RANCHI UNIVERSITY
Morabadi Ranchi Jharkhand 01-2018
I.Sc (Math) -
Jharkhand Academic Council
Ranchi01-2014
Matriculation -
Jharkhand Academic Council
Ranchi01-2012
Diploma in Computer Science -
Sazzad Institute of Technology
RanchiSkills
- Customer support
- Issue resolution
- Client management
- Operational efficiency
- Performance evaluation
- Staff development
- Data analysis
- Analytical thinking
- Inventory Control
- Time Management
- Diligent
Languages
- English
- Hindi
Personal Information
- Date of Birth: 01/01/97
- Gender: Male
- Marital Status: Un-Married
Hobbies and Interests
- Playing Cricket
- Reading Books
Disclaimer
I do here by declare that the above-mentioned data are true & correct to the best of my knowledge.
Timeline
Area Customer Service Manager
Philips Domestic Appliance India Limited
10.2025 - Current
Branch Spare Co-coordinator
JAQUAR & COMPANY PVT LTD
10.2021 - Current
Customer Care Co-coordinator
JAQUAR & COMPANY PVT LTD
10.2018 - 09.2021
Dictionary Maker
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Diploma in Electrical Engineering -
Kalinga University
B.sc. Hons -
RANCHI UNIVERSITY
I.Sc (Math) -
Jharkhand Academic Council
Matriculation -
Jharkhand Academic Council
Diploma in Computer Science -
Sazzad Institute of Technology