Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akash Chourasia

Gandhinagar,GJ

Summary

Enthusiastic candidate with experience in Customer Service, Operation Management & Banking. Reliable and honest professional dedicated to meeting goals by work with accuracy. Detail-oriented professional with 4+ years in experience. Analytical aptitude of Due Diligence Process and Trends to communicate risks to management. Successful managing multiple tasks within deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member - Chargeback Analyst

Bank of America
09.2022 - Current
  • Responsible for processing queues as per the SOP ensuring high level of accuracy.
  • Completing assigned tasks effectively and within stipulated deadlines.
  • Processing chargebacks on behalf of merchants who have had a transaction reversed by a cardholder.
  • Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary.
  • Reviewing merchant account activity to identify possible fraud or theft.
  • Reviewing merchant account activity to identify possible fraud or theft.
  • Documenting all aspects of the chargeback process, including identifying the parties involved and recording the decision made on each case.

Compliance Officer

Qx Global Services Pvt Ltd
01.2021 - 09.2022
  • Develop Governance framework and implement across all candidate.
  • Set up and run monthly business reviews, time sheets and process to track candidate performance on ongoing basis.
  • Keeping up with compliance requirements and amendments to regulations.
  • Managing Functional emails/queries on candidate management.
  • Maintaining communication with compliance regulators and following up on
    applications.
  • Perform the required KYC screening on new candidates by documenting and by the information obtained as required.
  • Complete KYC on boarding for new and pre-exiting candidates by reviewing documentation and vendor databases.

Operations Analyst

Ongrid
03.2020 - 12.2020
  • Perform tasks and duties as assigned by the reporting Manager.
  • Ensure daily & monthly targets are achieved in a time bound manner.
  • Interact with team members regularly, to facilitate closures and to achieve team/ operational targets.
  • Perform due scrutiny of all documents received for BGV, report any insufficiencies found to the reporting Manager, for timely action.
  • Update all actions taken during case initiation in the CRM application, with remarks if required.
  • Ensure all cases initiated, are followed up daily to achieve closures with the TAT.
  • Ensure all the above responsibilities are performed in accordance with the Information security and the Quality policy as laid down by the management.

Senior Executive - Onboarding

Bundl Technologies Ltd (Swiggy)
10.2018 - 03.2020
  • Creating policies and handbooks that detail company operations.
  • Monitored the operation work, compliance and MIS preparation.
  • Handle all employee claims including performance-based incentives, background
    verification & Insurance claim settlements.
  • Sourcing & onboarding of candidates & vendors.
  • Training & development of delivery executives & vendor management.
  • Active team member in business expansion and city launch events.
  • Implemented training programs for existing and new employees.

Education

Master of Commerce - Accounting And Business Management

Government Commerce College
Kota
08.2014

Bachelor of Commerce - Accounting And Business Management

Government Commerce Collage Kota
Kota
04-2013

High School Diploma -

Central Academy Sr Sec School
Kota
03.2009

Primary Education - All Subjects

Sophia Sr Sec School
Kota
04.2007

Skills

  • Communication
  • Time Management
  • Compliance
  • Operation Management
  • Analytical Skills
  • Process improvement
  • Collaboration
  • Proficiency with computer software

Certification


  • Performance Management Training - Great Learning.
  • KYC/AML Intermediate Training - Udemy

Timeline

Team Member - Chargeback Analyst

Bank of America
09.2022 - Current

Compliance Officer

Qx Global Services Pvt Ltd
01.2021 - 09.2022

Operations Analyst

Ongrid
03.2020 - 12.2020

Senior Executive - Onboarding

Bundl Technologies Ltd (Swiggy)
10.2018 - 03.2020

Master of Commerce - Accounting And Business Management

Government Commerce College

Bachelor of Commerce - Accounting And Business Management

Government Commerce Collage Kota

High School Diploma -

Central Academy Sr Sec School

Primary Education - All Subjects

Sophia Sr Sec School

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Akash Chourasia