Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
AKASH DWIVEDI

AKASH DWIVEDI

Program Manager
Pune

Summary

Project Manager with ~5 years of experience in strategy execution, program management, and tech-enabled operations across FMCG, SaaS, and international trade. Proven track record in business transformation, process automation, and customer success, leveraging data-driven insights and design thinking. Improved demand forecasting accuracy for a ₹45 Lacs/month inventory through strategic S&OP planning, minimizing stockouts and optimizing warehouses. Skilled in CX journey mapping, operating model design, and stakeholder management, with expertise in Python, Power BI, and Excel to turn complex data into actionable strategies.

Overview

8
8
years of professional experience
3
3
Certifications
6
6
years of post-secondary education

Work History

Program Manager

ElastricRun
05.2024 - Current
  • Led the Pan-India Outlet Verification Project (187,753 outlets, 143 stations), conducting workshops, and designing SOPs, budgets, and scalable operating models for consistent execution.
  • Built a 5-parameter outlet prioritization framework (regression, multivariate analysis), improving beat efficiency by 8% across 3,400+ routes.
  • Developed business cases and transformation roadmaps with dashboards, CX journeys, personas, and service design flows (Visio, PPT), reducing manual reporting by 40%.
  • Automated workflows (Python using AI, Excel Macros, App Script) cut manual effort by 75% and improve accuracy by 20%.
  • Established a Customer Success function with SOPs, escalation workflows, and KPIs, reducing escalations by 40%, and boosting engagement.
  • Drove SaaS pre-sales success with tailored demos and solution roadmaps, securing four enterprise clients, 20% more qualified leads, and 75% retention.
  • Designed KPI and incentive frameworks for 753 executives nationwide, aligning performance with strategy, while ensuring budget control.
  • Directed a 4-member developer team to build geo-cluster mapping tools, improving territory planning by 15%.
  • Partnered with 11 clients, like Traya, Healthkart, Shipyaari, and Purplle, to align CRM, digital channels, and service models with transformation goals.
  • Institutionalized reusable consulting assets (geo-cluster mapping, reporting frameworks), contributing to practice development, and thought leadership.

Commercial Executive

Indica Group Limited
09.2017 - 06.2021
  • Led procurement and export operations across India, the UK, and Pakistan, ensuring compliance with INCOTERMS 2020 and HS Codes, improving efficiency by 30%.
  • Expanded freight carrier networks by 50%, and renegotiated contracts, reducing logistics costs by 20%, and speeding deliveries.
  • Diversified exports by adding shredded PVC, driving a 2% monthly revenue uplift.
  • Built pricing and logistics dashboards, improving forecasting accuracy by 30%.

Education

PGDM -

Goa Institute of Management
Goa, India
05.2022 - 04.2024

Bachelor's of Technology - Electronics and Communication Engineering

Amity University
Noida, India
09.2011 - 05.2015

Skills

Business Transformation & Operating Model Design

Accomplishments

  • Finalist in International competition Aim2Flourish among 694 global entries, 2023.
  • Indican of the Year, 2020

Certification

Certified on Lean Six Sigma Green Belt – Grant Thornton Bharat, 2023

Timeline

Program Manager

ElastricRun
05.2024 - Current

PGDM -

Goa Institute of Management
05.2022 - 04.2024

Commercial Executive

Indica Group Limited
09.2017 - 06.2021

Bachelor's of Technology - Electronics and Communication Engineering

Amity University
09.2011 - 05.2015

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AKASH DWIVEDIProgram Manager