Citrix
Akash Gavali
Desktop Engineer
Kunjirwadi, Pune,MH
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Desktop Support Engineer
Tech Mahindra Business Services Ltd.
Pune, MH
12.2019 - Current
Desktop Engineer
Genex Corporate Services Pvt Ltd, Tech Mahindra Business Services Ltd
Pune, MH
12.2018 - Current
- Worked on Active Directory, Group Policies, DNS, DHCP, IP, Remote desktop, and VPN.
- Installing, testing, and reviewing desktop software applications.
- Tickets resolution through Sapphire ticketing tool.
- Worked on email client software like MS outlook.
- Cisco 7960 & 7962, phone Configuring, and troubleshooting.
- Worked on Data Access, Data sharing.
- Worked on Sharing folder, sharing device & Printer.
- Worked on Microsoft Word, Microsoft Excel.
- Resolving daily technical issues and providing desktop support.
- IP address & DNS manually configuration.
- Knowledge of SCCM And Traps software.
- Handle Level L1 issues and adhere to escalation matrix.
- Worked on Citrix And CRM UK Applications.
- Worked On backup, Anti -Virus & Firewall.
- Worked on Windows 7 And Windows 10 Operating System.
- Managing inventories of hardware networking equipment.
- Replacing faulty assets.
- Ability to analyze the issues and resolving them in given SLA.
- Problem-solving and multi-tasking skills.
- Difference between incident and request.
- Priorities and SLA of the tickets.
- Transferring the tickets to the right bin.
- Manually notifying user and updating tickets.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
Education
Bachelor of Computer Applications -
Jaipur National University
Jaipur 11.2020 - Current
Diploma in Computer Engineering - Computer Engineering
PDEAS Institute Of Technology
Pune 06.2012 - 01.2018
SSC -
G.S.V.V.Kunjirwadi
Pune 06.2011 - 06.2012
Skills
Hardware and software installation
Data security
Hardware repair
Remote Diagnostics
Application installations
Technical Support
Computer updates
Windows Operating System
Local Area Networking
Data recovery
Certification
MNA (Masters in Network Administrator)
Software
CRM
Salesforce
Active Directory
SCCM
Sapphire
MS Outlook
Palo Alto Networks
Strengths
● Committed
● Good Communication & Hardworking
● Team Player with good Co-ordination
● Self-Confident and Self – Motivated
Timeline
Bachelor of Computer Applications -
Jaipur National University
11.2020 - Current
Desktop Support Engineer
Tech Mahindra Business Services Ltd.
12.2019 - Current
MNA (Masters in Network Administrator)
12-2018
Basic of CCNA
12-2018
Desktop Engineer
Genex Corporate Services Pvt Ltd, Tech Mahindra Business Services Ltd
12.2018 - Current
MSCIT
06-2013
Diploma in Computer Engineering - Computer Engineering
PDEAS Institute Of Technology
06.2012 - 01.2018
SSC -
G.S.V.V.Kunjirwadi
06.2011 - 06.2012