Summary
Overview
Work History
Education
Skills
Certification
Software
Strengths
Timeline
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Akash Gavali

Desktop Engineer
Kunjirwadi, Pune,MH

Summary

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Desktop Support Engineer

Tech Mahindra Business Services Ltd.
Pune, MH
12.2019 - Current

Desktop Engineer

Genex Corporate Services Pvt Ltd, Tech Mahindra Business Services Ltd
Pune, MH
12.2018 - Current
  • Worked on Active Directory, Group Policies, DNS, DHCP, IP, Remote desktop, and VPN.
  • Installing, testing, and reviewing desktop software applications.
  • Tickets resolution through Sapphire ticketing tool.
  • Worked on email client software like MS outlook.
  • Cisco 7960 & 7962, phone Configuring, and troubleshooting.
  • Worked on Data Access, Data sharing.
  • Worked on Sharing folder, sharing device & Printer.
  • Worked on Microsoft Word, Microsoft Excel.
  • Resolving daily technical issues and providing desktop support.
  • IP address & DNS manually configuration.
  • Knowledge of SCCM And Traps software.
  • Handle Level L1 issues and adhere to escalation matrix.
  • Worked on Citrix And CRM UK Applications.
  • Worked On backup, Anti -Virus & Firewall.
  • Worked on Windows 7 And Windows 10 Operating System.
  • Managing inventories of hardware networking equipment.
  • Replacing faulty assets.
  • Ability to analyze the issues and resolving them in given SLA.
  • Problem-solving and multi-tasking skills.
  • Difference between incident and request.
  • Priorities and SLA of the tickets.
  • Transferring the tickets to the right bin.
  • Manually notifying user and updating tickets.
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.

Education

Bachelor of Computer Applications -

Jaipur National University
Jaipur
11.2020 - Current

Diploma in Computer Engineering - Computer Engineering

PDEAS Institute Of Technology
Pune
06.2012 - 01.2018

SSC -

G.S.V.V.Kunjirwadi
Pune
06.2011 - 06.2012

Skills

    Hardware and software installation

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Certification

MNA (Masters in Network Administrator)

Software

Citrix

CRM

Salesforce

Active Directory

SCCM

Sapphire

MS Outlook

Palo Alto Networks

Strengths

● Committed

● Good Communication & Hardworking

● Team Player with good Co-ordination

● Self-Confident and Self – Motivated

Timeline

Bachelor of Computer Applications -

Jaipur National University
11.2020 - Current

Desktop Support Engineer

Tech Mahindra Business Services Ltd.
12.2019 - Current

MNA (Masters in Network Administrator)

12-2018

Basic of CCNA

12-2018

Desktop Engineer

Genex Corporate Services Pvt Ltd, Tech Mahindra Business Services Ltd
12.2018 - Current

MSCIT

06-2013

Diploma in Computer Engineering - Computer Engineering

PDEAS Institute Of Technology
06.2012 - 01.2018

SSC -

G.S.V.V.Kunjirwadi
06.2011 - 06.2012

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Akash GavaliDesktop Engineer