Akash Grover
Summary
A CCNA certified Network Engineer with 5 years of experience in network administration, troubleshooting and escalation support. Skilled in managing cloud network operations and infrastructure, along with maintaining enterprise-wide area networks across multi-platform and high uptime data center environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
App/Cloud Support Analyst
Accenture
02.2019 - Current
- Working in the Intelligent Cloud & Networks team for Network Monitoring for Enterprise infra
- Involved with the team in resolving auto/manual Incidents raised for network issues
- Troubleshooting experience with Routing Protocols like- Static Routing, Default Routing, OSPF BGP, and its concepts
- Troubleshooting experience and knowledge of Wireless Issues in enterprise infra
- Work closely with all Global SOC team members, Information Technology, business units, and management
- Collaborate with security engineers and SOC managers to provide situational awareness via detection, containment, and remediation of threats to networks web apps, and systems
- Monitoring incidents as they are logged for trend analysis, ensuring they are categorized correctly, linked to any other related incidents/problems/RFCs, or escalated to Problem Management to raise any new problems/known errors
- Troubleshooting on Routers/Switches for different kinds of issues related to WAN, LAN, WLAN & DC issues including datacenter devices, and End-to-end troubleshooting for enterprise lease lines issues
- Hands-on experience with Splunk & HP Micro-Focus Monitoring tools for fault management and monitoring logs analysis
- Provide remote assistance to onsite / data center engineers as well as clients on standard issues
- To report to the management on a daily, weekly, and monthly basis about network performance and link outage events
Key Responsibilities in Airtel
Bharti Airtel
Gurugram
02.2019 - 08.2022
- Knowledge of provisioning, configurations, editing, and modifying of trails in SDH networks in different NMS.
- Basic knowledge of multiple vendors' hardware equipment and NMS (trail management, supervision, and configurations).
- Good knowledge of CEN devices (Alcatel, Huawei, and Cisco) and L2 circuits in CEN media. [VC Creation and Port Modifications]
- Good knowledge of MPLS/IP, BGP, DNS, spanning tree, OSA, and DWDM.
- Knowledge of network topology.
Education
B. Tech - CSE
Quest Group of Institutions
Jhanjeri, Mohali01.2018
Skills
- Problem Solving
- Skills management
- Creativity
- Active listening
- Critical thinking
- Team leadership
- ITIL processes
- Software knowledge
- Application support
- Support ticketing systems
Certification
- Aviatrix Certified Engineer in Cloud.
- Azure Fundamental AZ-900 Certification from Microsoft
- CCNA Certified
Nms and network tools
- MRTG
- Splunk
- HP Tool
- Net-Brain
- Net-Flow
- HP-NNMi
- PAM
- KENTIK NetFlow
- Qualys Guard
- Cloudflare
Timeline
App/Cloud Support Analyst
Accenture
02.2019 - Current
Key Responsibilities in Airtel
Bharti Airtel
02.2019 - 08.2022
B. Tech - CSE
Quest Group of Institutions
Similar Profiles
Mohammed Zaid BangiMohammed Zaid Bangi
Middleware Administrator at AccentureMiddleware Administrator at Accenture
JESWIN JAINJESWIN JAIN
Performance Tester at AccenturePerformance Tester at Accenture
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
SANDHIYA BALASUBRAMANISANDHIYA BALASUBRAMANI
App/Cloud Support Analyst, Archer Platform support at AccentureApp/Cloud Support Analyst, Archer Platform support at Accenture