Kashyap Balaji
App/Cloud Support Analyst
Bengaluru,KA
Summary
Enthusiastic App/Cloud Support Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work and accomplishing the trask successfully. Motivated to learn, grow and excel in IT Industry.
Overview
2
2
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
App/Cloud Support Analyst
Accenture solutions Private Limited
BANGALORE, KARNATAKA
10.2016 - Current
- Delivered service to customer locations within specific timeframes.
- Handled day-to-day running of project and task by ensuring high levels of productivity and progression.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
QA Analyst
Accenture solutions private limited
BANGALORE, KARNATAKA
03.2019 - 03.2020
- Appointed as main corporate office contact, handling all questions and issues from customers and vendors.
- Conducted audits on the interactions handled by the team and ensuring necessary feedback is passed and to improve the team
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Created and achieved product quality objectives and met product specifications.
Education
Bachelor of Engineering - Information Science
Sambhram Institute Of Technology
Bangalore 09.2012 - 05.2016
Skills
Excellent work ethic
Application support
Technical issues analysis
Customer service management
Documentation and reporting
Quality assurance
Upselling
Certification
ITIL Foundation Certificate in Service Management
Accomplishments
- Supervising team of 15 staff members.
- Collaborated with team of 5 in the development of Service request Orchestrator.
- Implemented and succeeded in driving two automation ideas with the team in implementing Chat bot & Service portal enhancement
- Received several internal & external appreciations on continuous improvement activities
Timeline
QA Analyst
Accenture solutions private limited
03.2019 - 03.2020
App/Cloud Support Analyst
Accenture solutions Private Limited
10.2016 - Current
Bachelor of Engineering - Information Science
Sambhram Institute Of Technology
09.2012 - 05.2016