Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

AKASH GUPTA

MUMBAI

Summary

Motivated with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time.

Overview

6
6
years of professional experience

Work History

Client Service Manager

ZORA STAYS
MUMBAI
08.2019 - Current
  • To guide guests about the property
  • To follow up for payment and after sales services
  • Maintained an accurate record of existing and prospective clients.
  • Responded to client enquiries in a timely and professional manner.
  • Scheduled meetings and telephone conferences between clients and management.
  • Provided timely responses to customer inquiries and requests for service.
  • Developed and managed client relationships to ensure satisfaction with services provided.
  • Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
  • Enhanced target market reach through tactical social media advertising.
  • Communicated regularly with team members to maintain clearly defined expectations.
  • Managed remote customer support teams across multiple time zones.
  • Coached staff on operating procedures to maintain quality services.
  • Resolved escalated customer complaints in a professional manner.

Sales Advisor

SATE BANK OF INDIA - LIFE INSURANCE
MUMBAI
06.2018 - 07.2019
  • Working as an advisor and my responsibilities is to identify customer's need and provide advisory on the products in their best interest
  • Provided customers with information on products and services available.
  • Gathered customer feedback to improve sales strategies.
  • Developed relationships with new and existing clients through contact management systems.
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Performed cold calling to generate leads for prospective clients.
  • Analyzed competitor data to develop competitive pricing strategies.
  • Utilized CRM software to track progress of sales initiatives.
  • Developed key customer relationships to increase sales.

EXTRA CURRICULAR ACTIVITIES

FREELANCING FOR EVENTS
MUMBAI
  • PART OF NATIONAL CADET CROPS (N.C.C)
  • SERVE AS PRIMARY CONTACT FOR ALL VENDORS.
  • MAINTAIN STRONG RELATIONSHIPS WITH VENDORS O ASSITS CORPORATIONS IN PLANNING EVENTS.
  • MANAGE BUDGETS AS DEMAND OF CILENTS.
  • SEAMLESSLY PLANNED AND EXECUTED EVENTS, SOCIAL ( E.G., WEDDINS, PARTIES, ETC) FOR A RANGE OF CILENTS.
  • Networked and liaised with agents, managers and other industry contacts.
  • Collaborated with agent to research and coordinate auditions and new project opportunities
  • Worked with recording engineers to produce high-quality voice-over work to meet project requirements.

Education

Bachelor of Management Studies ( B.M.S ) - COMMERCE

LS RAHEJA COLLEGE OF ARTS AND COMMERCE
MUMBAI
10-2017

H.S.C - Commerce

PODAR JR COLLEGE
MUMBAI
02-2013

S.S.C -

ST. LAWRENCE HIGH SCHOOL
MUMBAI
03-2011

Skills

  • MS EXCEL
  • Sales proficiency
  • Cross-Functional Teamwork
  • Customer Relations
  • Call Center Operations
  • CRM Software
  • Excellent time management skills

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2

Affiliations

  • EVENT ORGANIZING
  • TREKKING
  • FOOTBALL
  • VIDOE GAMES

Timeline

Client Service Manager

ZORA STAYS
08.2019 - Current

Sales Advisor

SATE BANK OF INDIA - LIFE INSURANCE
06.2018 - 07.2019

EXTRA CURRICULAR ACTIVITIES

FREELANCING FOR EVENTS

Bachelor of Management Studies ( B.M.S ) - COMMERCE

LS RAHEJA COLLEGE OF ARTS AND COMMERCE

H.S.C - Commerce

PODAR JR COLLEGE

S.S.C -

ST. LAWRENCE HIGH SCHOOL

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