AKASH GUPTA
MUMBAI
Summary
Motivated with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time.
Overview
6
6
years of professional experience
Work History
Client Service Manager
ZORA STAYS
MUMBAI
08.2019 - Current
- To guide guests about the property
- To follow up for payment and after sales services
- Maintained an accurate record of existing and prospective clients.
- Responded to client enquiries in a timely and professional manner.
- Scheduled meetings and telephone conferences between clients and management.
- Provided timely responses to customer inquiries and requests for service.
- Developed and managed client relationships to ensure satisfaction with services provided.
- Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
- Enhanced target market reach through tactical social media advertising.
- Communicated regularly with team members to maintain clearly defined expectations.
- Managed remote customer support teams across multiple time zones.
- Coached staff on operating procedures to maintain quality services.
- Resolved escalated customer complaints in a professional manner.
Sales Advisor
SATE BANK OF INDIA - LIFE INSURANCE
MUMBAI
06.2018 - 07.2019
- Working as an advisor and my responsibilities is to identify customer's need and provide advisory on the products in their best interest
- Provided customers with information on products and services available.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Performed cold calling to generate leads for prospective clients.
- Analyzed competitor data to develop competitive pricing strategies.
- Utilized CRM software to track progress of sales initiatives.
- Developed key customer relationships to increase sales.
EXTRA CURRICULAR ACTIVITIES
FREELANCING FOR EVENTS
MUMBAI
- PART OF NATIONAL CADET CROPS (N.C.C)
- SERVE AS PRIMARY CONTACT FOR ALL VENDORS.
- MAINTAIN STRONG RELATIONSHIPS WITH VENDORS O ASSITS CORPORATIONS IN PLANNING EVENTS.
- MANAGE BUDGETS AS DEMAND OF CILENTS.
- SEAMLESSLY PLANNED AND EXECUTED EVENTS, SOCIAL ( E.G., WEDDINS, PARTIES, ETC) FOR A RANGE OF CILENTS.
- Networked and liaised with agents, managers and other industry contacts.
- Collaborated with agent to research and coordinate auditions and new project opportunities
- Worked with recording engineers to produce high-quality voice-over work to meet project requirements.
Education
Bachelor of Management Studies ( B.M.S ) - COMMERCE
LS RAHEJA COLLEGE OF ARTS AND COMMERCE
MUMBAI10-2017
H.S.C - Commerce
PODAR JR COLLEGE
MUMBAI02-2013
S.S.C -
ST. LAWRENCE HIGH SCHOOL
MUMBAI03-2011
Skills
- MS EXCEL
- Sales proficiency
- Cross-Functional Teamwork
- Customer Relations
- Call Center Operations
- CRM Software
- Excellent time management skills
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Affiliations
- EVENT ORGANIZING
- TREKKING
- FOOTBALL
- VIDOE GAMES
Timeline
Client Service Manager
ZORA STAYS
08.2019 - Current
Sales Advisor
SATE BANK OF INDIA - LIFE INSURANCE
06.2018 - 07.2019
EXTRA CURRICULAR ACTIVITIES
FREELANCING FOR EVENTS
Bachelor of Management Studies ( B.M.S ) - COMMERCE
LS RAHEJA COLLEGE OF ARTS AND COMMERCE
H.S.C - Commerce
PODAR JR COLLEGE
S.S.C -
ST. LAWRENCE HIGH SCHOOL