AKASH JADON
senior executive
Agra
Summary
Dynamic and professional individual with extensive experience at Amazon and Samavesh Marketing India Pvt Ltd. Demonstrated success in enhancing customer retention through effective communication and collections process improvement. Skilled at resolving complex inquiries and fostering strong client relationships, driving efficiency and achieving performance targets in fast-paced environments.
Overview
2
2
years of professional experience
2036
2036
years of post-secondary education
2
2
Languages
Work History
SENIOR EXECUTIVE REPAYMENT SUPPORT
SAMAVESH MARKETING INDIA PVT. LTD
07.2024 - 05.2025
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Utilized collections software and databases for efficient account management
Virtual Customer Service Representative
Amazon
07.2023 - 10.2023
- Company Overview: Ecommerce Platform
- Responded to customer inquiries via telephone, email and chat.
- Resolved customer complaints in a timely manner.
- Identified potential problems that could impact the customer experience.
- Collaborated with team members to ensure prompt resolution of customer Issues.
- Ecommerce Platform
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Education
Intermediate -
TH Kalicharan Singh Inter College
High School -
Colonel's Brightland Public School
B.E - Computer Science And Engineering
Chandigarh Univeristy
Chandigarh, India 04.2001 -
Skills
- Effective communication
- Quick learner
- Effective time management
- Proficient in customer call handling
- Sales proficiency
- Customer engagement
- Customer loyalty initiatives
Efficiency enhancement
Organized mail management
Websites
Timeline
SENIOR EXECUTIVE REPAYMENT SUPPORT
SAMAVESH MARKETING INDIA PVT. LTD
07.2024 - 05.2025
Virtual Customer Service Representative
Amazon
07.2023 - 10.2023
B.E - Computer Science And Engineering
Chandigarh Univeristy
04.2001 -
Intermediate -
TH Kalicharan Singh Inter College
High School -
Colonel's Brightland Public School
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