Akash Kalgapure
Pune
Summary
7+ years of experience in designing, developing, and deploying Salesforce applications. Proven ability to translate complex business needs into technical solutions, to ensure that requirements are met.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Salesforce developer
Cognizant - Woolworths Innovation Team
Pune
07.2025 - Current
- Designed and developed an AI-powered, unified Knowledge Search capability within Salesforce Service Console. The solution leverages Salesforce Data Cloud and Generative AI (Einstein) to query multiple organizational repositories (Knowledge, Policies, Advisory Comms) simultaneously, providing agents with synthesized answer summaries and unified search results based on dynamic Case context.
- Architected Advanced LWC UI/UX: Designed and built a highly responsive, custom Lightning Web Component (LWC) tailored for narrow console sidebars. Implemented a custom SLDS flex-grid tabset to dynamically render search states, tab-specific loading spinners, and asynchronous result counts without UI overflow.
- Generative AI & Prompt Engineering: Formulated and refined LLM prompt templates to parse complex organizational data. Implemented front-end regex sanitization to clean and format AI-generated rich-text HTML (Answer Summaries), complete with dynamic 'Read More' truncation to optimize vertical screen real estate.
- Configured Salesforce Data Cloud for semantic/vector searches across segmented data streams, engineering contextual routing logic in Apex to dynamically determine search parameters based on Case Record Types and Account details.
- Developed decoupled Apex services (CustomKMPromptTemplateInvoker) to optimize system performance, utilizing Promise.all in JavaScript for parallel, non-blocking callouts to independent knowledge repositories, reducing overall search latency.
- Programmed agent actions, including automated article-to-case attachment and a telemetry/feedback loop (Like/Dislike) that logs user interactions to a custom object (KM_Search_Feedback) for ongoing training and evaluation of search relevance.
Senior Salesforce developer
Cognizant - Primary Connect CICD
Pune
10.2021 - 07.2025
- Designed and implemented custom Lightning components (LWC/Aura) in the current project to meet specific business requirements, enhancing user experience and functionality.
- Developed custom Lightning components (LWC) and implemented custom classes to enable Customer Community Plus (CCP) users to make REST API callouts, enhancing data integration and overall functionality.
- Led the initiative to transition legacy workflows to Salesforce Flows, enhancing process automation and improving system performance.
- Migrated existing Process Builders to Salesforce Flows, optimizing execution of business logic to align with platform best practices and improve process efficiency.
- Consolidated case triggers to address SOQL 101 and other governor limit challenges, enhancing org health.
- Utilized virtual and interface classes to control the order of execution and streamline trigger code.
- Contributed to high-level and low-level solutioning of the application, aligning technical architecture with business goals.
- Developed and implemented batch jobs to process large volumes of records asynchronously, effectively leveraging additional governor limits to enhance performance and ensure efficient data handling.
- Worked on production-critical P1 issues, identifying root cause analysis (RCA) and providing both temporary and permanent fixes.
- Strategically designed, built, and supported Salesforce Lightning processes to increase the efficiency of the Org.
- Designed and developed custom forms for web-to-case using aura framework.
- Using Visual Studio Code with Git and GitHub Copilot for faster, less error-prone development.
Salesforce developer
Capgemini - Airbus
Pune
10.2019 - 09.2021
- Coordinate with business team for new requirement gathering and analysis.
- Customized UI with Aura, LWC, and VF frameworks to enhance user experience.
- Defined the Data model for custom objects.
- Executed mass data loading using BULK API, enhancing data management efficiency.
- Worked on asynchronous apex like Batch, future, Queueable and schedulable.
- Created custom applications, objects, tabs, and fields to align with business requirements and improve functionality.
- Created reports and dashboards to monitor data quality and integrity continuously.
- Customized page layouts based on user profiles and created permission sets.
- Configured field-level security settings to protect sensitive information within the database.
- Developed custom workflows to automate processes, streamlining operational tasks.
- Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
- Created apex classes for complex calculations and scheduled execution based on business needs.
Salesforce developer/Administrator
LTTS
Bangalore
07.2018 - 08.2019
- Coordinated with business team to gather and analyze new requirements, ensuring alignment with project goals.
- Developed custom application, objects, tabs, and fields to meet specific business requirements.
- Developed custom Workflows, Process Builder and Approval Processes to manage Cases.
- Defined lookup and master-detail relationships on the objects and created junction objects.
- Defined the Data model for custom objects.
- Created roles hierarchy, profiles, and security setup to strengthen user access control.
- Customized page layouts based on user profiles and created permission sets.
- Created reports and dashboards to monitor data quality and integrity, facilitating user engagement and effective report management.
- Configured remote site settings to enable callouts to external applications from Salesforce platform.
Education
M.Tech - Software Engineering
SGGS COE
Nanded07-2019
Mechanical Engineering -
Mumbai University
Mumbai05-2016
Skills
- Apex Programming
- LWC
- AURA Framework
- VF Pages
- Asynchronous Apex
- Salesforce Flows Migration
- Salesforce Architecture
- Process Automation
- SOQL and SOSL
- Data Migration
- Data Cloud Integration
- Problem Solving
- Team collaboration
- Deployment strategies
- Scrum framework
- Debugging techniques
Certification
Salesforce Platform Developer I.
Accomplishments
Awarded a Spot Award and received client recognition for project deliverables.
Timeline
Senior Salesforce developer
Cognizant - Woolworths Innovation Team
07.2025 - Current
Senior Salesforce developer
Cognizant - Primary Connect CICD
10.2021 - 07.2025
Salesforce developer
Capgemini - Airbus
10.2019 - 09.2021
Salesforce developer/Administrator
LTTS
07.2018 - 08.2019
M.Tech - Software Engineering
SGGS COE
Mechanical Engineering -
Mumbai University