Summary
Overview
Work History
Education
Skills
Certification
Total Work Experience
Timeline
OfficeManager
Suryansh Sagar

Suryansh Sagar

Senior Salesforce Developer
Hyderabad,TG

Summary

Salesforce Developer with over 6 years of experience in designing and implementing Salesforce solutions. Proven track record of delivering high-quality projects on time and enhancing system efficiency. Expertise in customizing Salesforce to meet business needs and drive organizational success.

Overview

7
7
years of professional experience
5
5

Certifications

Work History

Senior Salesforce Developer

Globant
07.2023 - Current
  • Developed and configured multi-tenant identity and access management (CIA) for onboarding new products into the Salesforce Help Portal.
  • Implemented Apex-based login and registration handlers to automate user provisioning, tenant association, andTrailblazer ID synchronization.
  • Integrated TBID payloads and Cloud Atlas metadata for product–tenant mapping and environment-based configurations.
  • Worked on custom metadata (Service Contract Config, SP Cloud Config) to control user entitlements, access tiers, and environment settings.
  • Enabled PDC/DC contact model for cross-tenant case management with the new “Org Picker” functionality in Service Cloud.
  • Collaborated with Salesforce internal teams (CIA, TBID, Cloud Atlas, Service Contract, Migration, Marketing Cloud) to achieve end-to-end integration alignment.
  • Supported Marketing Cloud touchpoints by enabling identity-aware audience access and entitlement-driven communication readiness for post-M&A products.
  • Supported Commerce Cloud integration patterns by aligning identity, access, and tenant metadata to enable consistent user context across support, learning, and commerce experiences.
  • Contributed to Service Cloud migration for acquired products, aligning legacy support data and processes with Salesforce standards.
  • Successfully completed SPIFF, OWN, PredictSpring and TabCore (Tableau) product integrations into Salesforce Help Portal.
  • Currently driving Trailhead onboarding with upcoming product integrations in the pipeline.
  • Strengthened Salesforce’s post-M&A onboarding framework by implementing a scalable, metadata-driven architecture for tenant-level identity, access, service contracts, and cross-cloud extensibility.
  • Developed the first Ad Proposal AI Agent prototype using Salesforce Agentforce, reducing manual campaign setup time by 40% and modernizing proposal creation.
  • Built an interactive Prompt Builder–based Agent that gathered campaign inputs and generated 2–3 optimized media plans per request, improving planning accuracy and speed.
  • Integrated Salesforce Flows, Apex, and Marketing Cloud–aligned campaign concepts to ensure proposals were activation-ready for downstream audience engagement and personalization.
  • Enabled end-to-end automation of media plan creation, validation, and approval workflows.
  • Collaborated with 5+ cross-functional teams to resolve complex AI–Flow–Apex orchestration challenges.
  • Delivered a successful Agentforce Proof of Concept (POC) that received leadership recognition for innovation and business impact.
  • Implemented and maintained Flows and Process Builders, automating complex business processes and reducing manual intervention.
  • Conducted regular system audits to ensure data accuracy and compliance.
  • Designed and customized reports and dashboards that delivered actionable insights for executive leadership.
  • Led user training sessions and created comprehensive documentation, enhancing adoption and ensuring effective use of Salesforce.
  • Collaborated with cross-functional teams to gather requirements and translate business needs into Salesforce solutions.
  • Monitored system performance and optimized processes to improve overall system efficiency.
  • Championed implementation of new Salesforce features and upgrades, facilitating smooth transitions with minimal disruption to daily operations.

Salesforce Developer

SRG Systems
07.2019 - 07.2023
  • Developed Apex triggers and classes to streamline automation of business processes.
  • Expertise in creating Lightning record pages and record types based on business requirements.
  • Designed and deployed page layouts, components, custom objects, and tabs to align with organizational needs.
  • Created workflows and approval processes for automated alerts and field updates.
  • Worked on SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Designing Junction Objects and implementing various advanced fields like Picklists, Custom Formula Fields, Many-to-Many Relationships, Lookups, Master-Details, Field Dependencies, and Validation Rules.
  • Managed user profiles, roles, and permissions in Salesforce, ensuring security compliance with validation rules.
  • Created test scenarios on the Sandbox environment and migrated code using change sets upon successful testing.
  • Deployed from one Sandbox to another Sandbox using Inbound and Outbound Change Sets.

Education

B.Tech/B.E. -

Jawaharlal Nehru Technological University (JNTU)
01.2018

Skills

  • Apex programming
  • SalesforceCom Development
  • SalesforceCom Administration
  • Web component development
  • SOQL and SOSL
  • Visualforce
  • Integration
  • Unit testing
  • Flows
  • Salesforce Sales Cloud
  • Service Cloud
  • Salesforce Marketing Cloud
  • Media Cloud
  • Salesforce CRM
  • CRM
  • Metadata management
  • Version Control
  • Excel
  • Agentforce

Certification

  • Platform Developer 1
  • Salesforce Certified Administrator
  • Salesforce Data Cloud Consultant
  • Salesforce Certified Agentforce Specialist
  • Salesforce Certified AI Associate

Total Work Experience

6 Years 10 Months

Timeline

Senior Salesforce Developer

Globant
07.2023 - Current

Salesforce Developer

SRG Systems
07.2019 - 07.2023

B.Tech/B.E. -

Jawaharlal Nehru Technological University (JNTU)
Suryansh SagarSenior Salesforce Developer