Suryansh Sagar
Senior Salesforce Developer
Hyderabad,TG
Summary
Salesforce Developer with over 6 years of experience in designing and implementing Salesforce solutions. Proven track record of delivering high-quality projects on time and enhancing system efficiency. Expertise in customizing Salesforce to meet business needs and drive organizational success.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Senior Salesforce Developer
Globant
07.2023 - Current
- Developed and configured multi-tenant identity and access management (CIA) for onboarding new products into the Salesforce Help Portal.
- Implemented Apex-based login and registration handlers to automate user provisioning, tenant association, andTrailblazer ID synchronization.
- Integrated TBID payloads and Cloud Atlas metadata for product–tenant mapping and environment-based configurations.
- Worked on custom metadata (Service Contract Config, SP Cloud Config) to control user entitlements, access tiers, and environment settings.
- Enabled PDC/DC contact model for cross-tenant case management with the new “Org Picker” functionality in Service Cloud.
- Collaborated with Salesforce internal teams (CIA, TBID, Cloud Atlas, Service Contract, Migration, Marketing Cloud) to achieve end-to-end integration alignment.
- Supported Marketing Cloud touchpoints by enabling identity-aware audience access and entitlement-driven communication readiness for post-M&A products.
- Supported Commerce Cloud integration patterns by aligning identity, access, and tenant metadata to enable consistent user context across support, learning, and commerce experiences.
- Contributed to Service Cloud migration for acquired products, aligning legacy support data and processes with Salesforce standards.
- Successfully completed SPIFF, OWN, PredictSpring and TabCore (Tableau) product integrations into Salesforce Help Portal.
- Currently driving Trailhead onboarding with upcoming product integrations in the pipeline.
- Strengthened Salesforce’s post-M&A onboarding framework by implementing a scalable, metadata-driven architecture for tenant-level identity, access, service contracts, and cross-cloud extensibility.
- Developed the first Ad Proposal AI Agent prototype using Salesforce Agentforce, reducing manual campaign setup time by 40% and modernizing proposal creation.
- Built an interactive Prompt Builder–based Agent that gathered campaign inputs and generated 2–3 optimized media plans per request, improving planning accuracy and speed.
- Integrated Salesforce Flows, Apex, and Marketing Cloud–aligned campaign concepts to ensure proposals were activation-ready for downstream audience engagement and personalization.
- Enabled end-to-end automation of media plan creation, validation, and approval workflows.
- Collaborated with 5+ cross-functional teams to resolve complex AI–Flow–Apex orchestration challenges.
- Delivered a successful Agentforce Proof of Concept (POC) that received leadership recognition for innovation and business impact.
- Implemented and maintained Flows and Process Builders, automating complex business processes and reducing manual intervention.
- Conducted regular system audits to ensure data accuracy and compliance.
- Designed and customized reports and dashboards that delivered actionable insights for executive leadership.
- Led user training sessions and created comprehensive documentation, enhancing adoption and ensuring effective use of Salesforce.
- Collaborated with cross-functional teams to gather requirements and translate business needs into Salesforce solutions.
- Monitored system performance and optimized processes to improve overall system efficiency.
- Championed implementation of new Salesforce features and upgrades, facilitating smooth transitions with minimal disruption to daily operations.
Salesforce Developer
SRG Systems
07.2019 - 07.2023
- Developed Apex triggers and classes to streamline automation of business processes.
- Expertise in creating Lightning record pages and record types based on business requirements.
- Designed and deployed page layouts, components, custom objects, and tabs to align with organizational needs.
- Created workflows and approval processes for automated alerts and field updates.
- Worked on SOQL & SOSL for data manipulation needs of the application using platform database objects.
- Designing Junction Objects and implementing various advanced fields like Picklists, Custom Formula Fields, Many-to-Many Relationships, Lookups, Master-Details, Field Dependencies, and Validation Rules.
- Managed user profiles, roles, and permissions in Salesforce, ensuring security compliance with validation rules.
- Created test scenarios on the Sandbox environment and migrated code using change sets upon successful testing.
- Deployed from one Sandbox to another Sandbox using Inbound and Outbound Change Sets.
Education
B.Tech/B.E. -
Jawaharlal Nehru Technological University (JNTU)
01.2018
Skills
- Apex programming
- SalesforceCom Development
- SalesforceCom Administration
- Web component development
- SOQL and SOSL
- Visualforce
- Integration
- Unit testing
- Flows
- Salesforce Sales Cloud
- Service Cloud
- Salesforce Marketing Cloud
- Media Cloud
- Salesforce CRM
- CRM
- Metadata management
- Version Control
- Excel
- Agentforce
Certification
- Platform Developer 1
- Salesforce Certified Administrator
- Salesforce Data Cloud Consultant
- Salesforce Certified Agentforce Specialist
- Salesforce Certified AI Associate
Total Work Experience
6 Years 10 Months
Timeline
Senior Salesforce Developer
Globant
07.2023 - Current
Salesforce Developer
SRG Systems
07.2019 - 07.2023
B.Tech/B.E. -
Jawaharlal Nehru Technological University (JNTU)