Akash Krishnankutty Nair
Trivandrum
Summary
Windows & Azure Specialist with 7+ years of experience in endpoint management, enterprise IT support, and infrastructure troubleshooting.
Experienced in Microsoft Intune, Windows environments, and incident management with strong hands-on exposure to Azure Virtual Machines, Azure AD, and enterprise applications.
AZ-104 and MD-102 certified professional with practical lab experience in Azure, Terraform, and monitoring tools. Skilled in PowerShell automation, system troubleshooting, and supporting enterprise environments with a focus on performance, security, and reliability.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Senior Analyst /Squad Leader
HCL Tech
02.2025 - Current
- Act as squad lead for endpoint management team, overseeing daily operations and workflow coordination
- Monitor incident queues and assign tasks to team members based on priority and skillset
- Ensure SLA compliance and efficient resolution of incidents across the team
- Participate in Intune governance, application lifecycle management, and patch testing/release processes
- Support change and release management activities ensuring stability of production environments
- Troubleshoot Microsoft Intune device management issues, including compliance policies and configuration profiles
- Deploy and troubleshoot applications using Chocolatey package management
- Provide support for Windows 365 (Cloud PC) environments and endpoint services
- Support RAPPS applications hosted in silo environments, ensuring availability and access management
- Manage Citrix DaaS environments for virtual application and desktop delivery
- Utilize Nexthink for endpoint monitoring, performance analysis, and proactive issue detection
- Collaborate with cross-functional teams to automate recurring issues and improve operational efficiency
- Coordinate with global infrastructure teams for P2/P3 incident resolution.
- Perform PowerShell-based troubleshooting and automation tasks
- Implement and support Windows Defender Application Control (WDAC) policies for endpoint security
- Drive continuous improvement initiatives to enhance team productivity and workflow efficiency
Technical Analyst
Allianz Technology
06.2021 - 01.2025
- Provide Level-2 IT support for clients in the UK
- Manage Active Directory and Dell Thin Client environments
- Support VMware infrastructure (vSphere and Horizon View administration)
- Provide Checkpoint security support
- Administer Citrix Director
- Handle user and system access management for IT infrastructure resources
- Perform PowerShell scripting and basic Linux troubleshooting
- Support infrastructure projects and migrations
- Troubleshoot Windows OS, applications, VDI (VMware and Citrix), and network issues
- Manage Windows 10 OS builds through SCCM
- Handle MSI application packaging and deployment via SCCM
- Manage Group Policy, FSLogix, AppSense and Ivanti
- Resolve IT incidents and service requests through ServiceNow
- Support virtual client migration projects
- Handle resource access requests from end users
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Streamlined processes through the development and implementation of automation tools, resulting in improved efficiency.
Network Engineer
Reserve Bank of India (Karvy / Infotech)
01.2018 - 01.2021
- Provided enterprise network and infrastructure support at RBI
- Handled network migration activities and infrastructure upgrades
- Managed Cisco UCS servers hosting DHCP, AD/DNS, File Server, SEP and SCCM services
- Administered Cisco WSA proxy devices
- Configured VLANs and switch policies for multiple endpoint types
- Troubleshoot intranet and internet connectivity issues
- Configured Cisco switches (4500 and 6500 series)
- Managed Windows Server 2008 and 2012 environments
- Administered Active Directory, DNS and DHCP services
- Installed and supported Office 365 and SCCM clients
- Provided helpdesk support for servers, firewall and SCCM
- Delivered desktop and network support for RBI users
IT Technical Executive
SK Hospital
01.2016 - 01.2017
- Managed hospital management software.
- Administered HP servers and Cisco managed switches
- Managed Cyberoam firewall and EPABX systems
- Provided overall network, server and system support
- Participated in management meetings and prepared technical documentation
Earlier Roles
Galaxy Infosolutions / Helpdesk IT Solution
01.2013 - 01.2016
- Installed and maintained Windows based systems and services
- Supported network infrastructure at multiple project sites
- Coordinated with vendors for hardware and infrastructure issues
- Supported IT product deployment and maintenance
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
BA - English
Annamalai University
Higher Secondary - Science
SVVM School
KeralaSSLC - undefined
SVVM School
KeralaSkills
Client relationship management
Microsoft Intune management
PowerShell command scripting
Microsoft Azure administrator
Experience with WDAC
Microsoft 365 skills
Hands-on Terraform expertise
Claude cowork
Basic Jenkins proficiency
ServiceNow incident management
Certification
RHCE – Red Hat Certified Engineer (IPSR)
Timeline
Senior Analyst /Squad Leader
HCL Tech
02.2025 - Current
Technical Analyst
Allianz Technology
06.2021 - 01.2025
Network Engineer
Reserve Bank of India (Karvy / Infotech)
01.2018 - 01.2021
IT Technical Executive
SK Hospital
01.2016 - 01.2017
Earlier Roles
Galaxy Infosolutions / Helpdesk IT Solution
01.2013 - 01.2016
Higher Secondary - Science
SVVM School
SSLC - undefined
SVVM School
BA - English
Annamalai University