Akash Ku
Techops Engineer
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Techops Engineer L2
MoEVing Urban Technologies Pvt Ltd
Gurgaon
12.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Techops Engineer L2
Mobikwik
Gurgaon
09.2022 - 12.2022
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Techops Engineer
Treasure Vase Ventures Pvt Ltd
Gurgaon
12.2019 - 09.2022
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced and reconstructed computer systems to increase efficiency.
- Reviewed technical work of consultants and third-party support providers.
- Installed system updates to address vulnerabilities and reduce security issues.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Participated in internal audits regarding quality management system.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Education
Master Of Computer Applications - Computer Engineering Technology
Manipal University
Jaipur 03.2023 - Current
Computer Hardware And Networking Professional - Computer Installation And Repair Technology
Jetking
Lucknow 08.2013 - 12.2015
Intercalated Bachelor Of Science - Science Education
C S J M University
Kanpur 07.2009 - 06.2012
Skills
Software diagnosis
Technical issues analysis
Technical documents comprehension
Desktop support
Application support
Problem-Solving
Training and Development
Mac systems
Timeline
Master Of Computer Applications - Computer Engineering Technology
Manipal University
03.2023 - Current
Techops Engineer L2
MoEVing Urban Technologies Pvt Ltd
12.2022 - Current
Techops Engineer L2
Mobikwik
09.2022 - 12.2022
Techops Engineer
Treasure Vase Ventures Pvt Ltd
12.2019 - 09.2022
Computer Hardware And Networking Professional - Computer Installation And Repair Technology
Jetking
08.2013 - 12.2015
Intercalated Bachelor Of Science - Science Education
C S J M University
07.2009 - 06.2012