Akash Ku
Techops Engineer
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Techops Engineer L2
MoEVing Urban Technologies Pvt Ltd
Gurgaon
2022.12 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Techops Engineer L2
Mobikwik
Gurgaon
2022.09 - 2022.12
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Techops Engineer
Treasure Vase Ventures Pvt Ltd
Gurgaon
2019.12 - 2022.09
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced and reconstructed computer systems to increase efficiency.
- Reviewed technical work of consultants and third-party support providers.
- Installed system updates to address vulnerabilities and reduce security issues.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Participated in internal audits regarding quality management system.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
Education
Master Of Computer Applications - Computer Engineering Technology
Manipal University
Jaipur 2023.03 - Current
Computer Hardware And Networking Professional - Computer Installation And Repair Technology
Jetking
Lucknow 2013.08 - 2015.12
Intercalated Bachelor Of Science - Science Education
C S J M University
Kanpur 2009.07 - 2012.06
Skills
Software diagnosis
undefinedTimeline
Master Of Computer Applications - Computer Engineering Technology
Manipal University
2023.03 - Current
Techops Engineer L2
MoEVing Urban Technologies Pvt Ltd
2022.12 - Current
Techops Engineer L2
Mobikwik
2022.09 - 2022.12
Techops Engineer
Treasure Vase Ventures Pvt Ltd
2019.12 - 2022.09
Computer Hardware And Networking Professional - Computer Installation And Repair Technology
Jetking
2013.08 - 2015.12
Intercalated Bachelor Of Science - Science Education
C S J M University
2009.07 - 2012.06
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